Amazon Kindle Paperwhite - Page 3 - Answered Questions & Fixed issues

The paperwhite is only for reading books. As to the books you never lose them unless you go to your online kindle account and delete them from there. All info on your reader is also stored in the cloud. To do the reset press and hold the start button for 20-30 seconds. Release, you will see some flashing which is normal. Then you will see the load bar. Just leave it until it settles down. You should be able to access you books after that.

I don't think the paperwhite has a user replaceable battery. I would try a different charger first.

I have a paperwhite and never seen it do that. I have seen it do some other odd stuff with a book though. Have you checked other books to see if they are ok? There may be a program error for that book. Back up to first page of a chapter to make it easier to find your place again. Delete the book from your kindle. Then look the book up on Cloud listing and try downloading again. You may have to go back to you account at Amazon and download from there. If it still does it's change thing contact support to see what they say about it.

Hi, I would recommend taking it to a technician. Self repair is not recommended as you can make the problem even worse. This may not be the best answer, but I hope it helps.

- PresL

I recommend asking AMAZON directly, via their website, perhaps. My understanding is that they are the makers of Kindles and could likely, correctly provide the answer you seek. Happy Kindle-ing!

Try this suggestion rom Amazon: Restart your Kindle Paperwhite Many issues with your Kindle, such as a frozen screen or issues with downloading content, can be solved by restarting your device. Help for Kindle Paperwhite (5th Generation). Press and hold the Power button for seven seconds until the Power dialog box appears, and then tap Restart. Note: If the Power dialog box doesn't appear, press and hold the Power button for a full 40 seconds until your device restarts.

When it won't work anymore

Foe kindle support you should contact amazon.

The easiest way to sort this out is to have separate Amazon accounts.

You may have a bad cord or need a new battery. when you charge does the light come on? If not you have a bad charge cord. Any similar USB cable will work. Try charging again. Does the light change from yellow to green; which indicates a full charge but still won't work? I'd suspect a bad battery. You can order one from Amazon or may find one at a battery store or Best Buy. Take the kindle along with you to make sure you get the right one. I've had my paperwhite about 5 years, charge at least once a month and have had no problems.

log onto amazon.com place cursor over Your account to see list of options. click first option Your account. In the amazon wallet section click manage payment options. Your will see a list of all your options. click arrow at right end of box. will open info about this card. click edit at bottom of box. correct the date click save and you are done.

First you must regizter your kindle. Press menu, goto settings press enter .press register next. Turn on wireless to to kindle store

log in to Amazon, go to my account > orders you will see list of items that you have recently ordered. To the right there should be of clickable boxes (4 I think) . select 'return or replace items' and proceed from there

Either swipe to the left or right and you should see the word delete.

I suspect it could be something to do with the options you set for downloading from the Amazon site.

I have never had this problem with mine. It could be that the battery is not charging fully, battery has been damaged in some way, or the kindle is not going into sleep mode when not used. Best place for answers ; log onto amazon.com click on help(under the search bar) click device support on left side of screen you'll see contact us. fill out the info; they are usually very quick to answer back. I recommend call back, they can talk you through best help options.

log in to amazon.com Place cursor over Your Account(to right of search bar). click your account from the list. Look in Amazon Wallet, payment options, Manage payment options. click on the card you need to change, click edit and fill in new info and click ok.

Refer to the following Amazon resource: Register Your Kindle Good luck

Refer to the following Amazon resource: Register Your Kindle Good luck.

Try using a different cable, if it works, continue using the other cableIf the other cable does not work, try using a different charger Also refer to: Battery Won Stay Charged