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Posted on Aug 07, 2011

WebRoot will not automatically update. Says to estart computer to cotinue and fix the problem. Windows 7, 34 bit is operating system.

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  • Contributor 29 Answers
  • Posted on Aug 07, 2011
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Joined: Feb 16, 2011
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If it asks to restart then do so, and i bet your OS is 32bit and not 34bit...

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Fix counterfeit

Try this program:http://www.softpedia.com/get/Tweak/Unins... and disable automatic updates: START-> CONTROL PANEL-> AUTOMATIC UPDATES -> CHOOSE THE OPTION -> Turn off automatic updates <- ....
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I'm getting an error from Webroot whenever I reboot. It says: Installation or Upgrade Error A problem occurred during the upgrade process. To fix the issue, you must restart your computer. ...

Webroot: This solution addresses Spy Sweeper 6.1 6_icon1.png and Webroot 2011 (version 7.0) 7_icon1.png

The Webroot Client Service must be running on your computer in order for Webroot software updates to function. If your updates are failing, follow the steps below to make sure the Client Service is started on your computer.
  1. Follow the instructions for your operating system.
    For Windows XP:
    1. Click the Start button, then click Run. The Run box opens.
    2. In the Run box type services.msc and press OK. The Services window opens.

  2. For Windows Vista or 7:
    1. Click windows_7_start_button.png or the Start button.
    2. Type services.msc in the Start Search box and press the enter key. The Services window opens.
  3. In the Services window, scroll down and locate Webroot Client Service.
  4. Right-click on the entry for Webroot Client Service and choose Properties from the menu that appears. The Properties box for the service will open.
  5. In this window, locate the Startup type. If it is set to Disabled, use the drop-down menu to change the setting to Automatic and click OK.
  6. Close the Services window.
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Webroot and spysweeper 2011 no longer puts cookies into quarentee section

I have the same problem: Webroot 2011 no longer detects and quarantines cookies. If you go to the Webroot Support page and type "no longer quarantine cookies", it offers the generated issue: "You want to know why Internet Explorer cookies are not detected in a scan"; to which it offers the following answer: "A recent Microsoft security update (KB 2559049) [...check your Windows updater, I got this security update on my computer on August 10th...] prevents Webroot security programs from identifying spy cookies on systems where the update is applied. Although these cookies cannot be detected, your core antivirus and anti-spyware protection is not compromised. Viruses and spyware are still blocked. Webroot engineers are actively investigating options to restore spy cookie detections and any solutions will be provided in an upcoming release." (This statement is not dated; I am looking at it now, August 28th, 2011, on their Webroot Support page.) I have Windows Vista operating system and Webroot 2011 version 7.0.11.21. My Webroot Antivirus with Spy Sweeper hasn't swept up anything in scans in the last couple of weeks, but it did block an internet site last night; so I think it's still working. Hope this helps!
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I just purchased Spysweeper last week. It was working fine, and now it sits in "loading" mode without fully loading. I also had Microsoft Security Essentials (free) running, so uninstalled it...

Thank you, and I hope this helps...

There was a compatibility problem that existed between Webroot's Spy Sweeper program and Microsoft's Vista operating system. The issue occurred after an update Microsoft automatically delivered to Vista machines using its automatic windows updating function on January 8, 2008. The bug was fixed on February 12th, 2008. If you have automatic updates set on your Vista machine, the bug will have been corrected by now automatically.
Other issues may be: Check for firewall issues if you still have problems. Temporarily switch the firewall off and see if performance improves. Add exemptions to your firewall if you find it's the cause. SpySweeper.exe, SpySweeperUI.exe, ssu.exe and WrConsumerService.exe should be added and allowed to access the internet.
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Compatability issue

On Feb. 12, 2008, Microsoft released an update that fixed the recent compatiblity issues between Windows Vista and Webroot Antivirus/Spy Sweeper that were a result of a previous Windows Jan. 8, 2008 update.
Recommended Fix:
To fix this issue, update your copy of Windows Vista with the latest updates available as of 2/12/2008. For many users, Windows Vista will update automatically at its next scheduled time, but the update is also available as a manual download. See below for instructions on how to update Windows Vista.
We also recommend updating your copy of Webroot Antivirus/Spy Sweeper. The latest version does not experience any compatibility issues and it is generally recommended that you update your software to the latest version in order to ensure maximum security and protection of your PC.
Click here for help on how to update Webroot Antivirus/Spy Sweeper.
1helpful
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Error states Spy Sweeper is not compatible with 64-bit operating systems.

This from the Webroot Web site on supported operating systems:

Windows Vista® (32-bit versions of Home Basic, Premium, Business, or Ultimate), Vista SP1 (32- and 64 bit versions of (Home Basic, Premium, Business, or Ultimate).

So, assuming you have bought the latest Spysweeper (and assuming you have Vista 64 bit) , then you need to upgrade your Vista to SP1.
0helpful
1answer

I am having the same problem as hundreds of others... i have webroot spyware with antivirus, newest version 6, i think. after microsoft updated, and this happens every time i get an update from microsoft,...

hi

your webroot spyware is clashing with some of the security update of windows.

before you install on any of the system just go to run
->msconfig ->startup->disable all->restart and then install the webroot.

I think its solved
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