try to do the following:
1. Double-click the
HP Director icon to load the program into the memory. You will not see HP Director open at this step. Do not click anything else on the screen until Step 2 is completed.
2. Press the Alt key and the Space bar together, and then
select
Minimize from the menu that displays in the upper left corner of the window. If necessary, click it again until
HP Director minimizes.
The
HP Director software now appears as an item on the
Task Bar .
3. Click
HP Director on the
Task Bar . The software opens and displays normally.
4. Repeat Steps 1 through 3 every time the
HP Director software is used.
or
-
Go to the HP Software Download Page .
-
In the Enter a product number text box, type the printer model, and then press Enter .
-
Under Product search results , select the printer model.
-
Select the operating system.
-
Under Update , click Critical update to resolve an issue with HP Director after installing Internet Explorer 7 .
-
Follow the instructions that display on the screen to install the update.
Cause:
In October 2006, Microsoft released Internet Explorer 7. The HP Director software that shipped with some HP products introduced between 2002 and 2004 may not be compatible with Internet Explorer 7. The HP Solution Center software, which replaced HP Director software, does not exhibit this issue with Internet Explorer 7.
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