This is
almost certainly a simple problem with your empty pump filter being clogged.
Without knowing the model I can't be certain, but I would suggest that the empty cycle is timed and if it can't get all the water out in time because
the filter is blocked and slowing the empty down, then it will fail safe and
won't step on to the final spin cycle with excess water in the drum. While it's
trying to get the water evacuated, you will probably see the machine doing a
slow tumble for up to 8 minutes and you may also hear the empty pump running
too.
You need to
locate and clean the filter. Depending on the model, there is probably a round filter cap on the front of the
machine at the bottom (It may be behind a small door or hidden behind a clip on
panel on the bottom) Many models of this design also have a small hose to the
right of the filter cap that you can pull out, remove a plug from and drain off
any water in the filter before you remove the filter and get your floor wet, so
take a look for this before you remove the filter and get soaked.
In the event that this doesn't work and you just want to get your washing out, you will find that turning the machine off at the wall for 20 minutes will reset it and allow you to open the door (With the power still off). IF THERE IS WATER ABOVE THE LEVEL OF THE BOTTOM OF THE DOOR, then pull the machine out and (With some help, because it's heavy!) Tip the machine backwards at about a 45 degree angle, so that the water line falls below the door before you open it.
If the above doesn
Testimonial: "Thank you, you were spot on and i found one of the kids crayons in that release valve...thank you again the machine is now working... Haroun"
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