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Expert
139 Answers
- Posted on Aug 18, 2011
Re: i can"t open my facebook!!!!
No one likes the idea of losing control of personal information such as that which is on your Facebook account. Unfortunately, if you are not careful you can lose control of your account to a hacker or a virus. Your account may be disabled, or you might not be able to log in with your password. There are several ways that things can go wrong, and the Facebook team addresses all of them.
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Account Compromised and Disabled
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If someone else is using your Facebook account for illicit activities such as sending spam or abusive messages, Facebook will disable it if the activities have been detected. If this is the case, your account has been compromised. To address this problem, fill out the "My Personal Profile Was Disabled" form, at http://www.facebook.com/help/contact.php?show_form=disabled. The Facebook team will work with you to restore your account to you.
Account Disabled but Not Compromised
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Everyone who registers as a Facebook user agrees with Facebook's Statement of Rights and Responsibilities. If you violate this agreement, Facebook can disable your account permanently. If your account has not been compromised but you believe it was disabled by mistake, fill out the "My Personal Profile Was Disabled" form (http://www.facebook.com/help/contact.php?show_form=disabled). The Facebook team will review your case and restore your account if you did not violate policy.
Temporary Suspension
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Sometimes Facebook temporarily disables accounts that are engaged in suspicious behavior. If this is the case with your account, you will receive a message indicating this when you try to log in. Follow the on-screen instructions to regain access to your account.
Account Compromised and Log in Changed
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If someone has taken over your account and changed your password so you cannot access it, Facebook will help you take back control. Report the compromised account and work with Facebook to verify your identity to get it back.
I hope you find it very helpful. Best regards.
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