I'm sorry for the difficulties you're experiencing in viewing the pictures in full screen. Please set the Aspect Ratio Settings on the TV to Aspect Ration 1 as shown in the below picture to resolve the issue.
Thanks for understanding. Please let me know the devices connected to the TV and history about the issue if it persists.
Hi,
The aspect ratio of the device depends upon the connected device and the source also. The TV is always having a fixed aspect ratio and the native resolution. You can change the settings in the connected devices also.
You can press the ASPECT button on the Remote to change the aspect ratio of the TV. If the aspect ratio is not changing, then check if the connected device is having the option to change the settings.
You can also change the settings from the SETUP Menu >> PICTURE FORMATS of the TV. The normal aspect ratio settings are 4:4 and 16:9.
Please feel free to get back to us if you require any further assistance.
Thanks for contacting FixYa.
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The menu and picutre formats don't show ratio settings of 4:4 or 16.:9. You can adjust each acpect from +10 to -10 but it does not change that the picture is too large for the screen. Any words on the top or bottom of the screen end up getting cut off.
It was a bad cable box not the aspect setting on the TV
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