Hi!
The door lock uses electrical power to keep the door closed. Unplug the machine from electrical power and the lock will be released in a couple of minutes. Please be sure not to flood the room if the water level inside is above the door level.
Regarding the E13 error itself, it means too long draining time, and it can be caused commonly by something stuck in the drain filter. To get to this filter and clean it, you have to look at the lower part of the machine and remove the circular panel, then insert a little screwdriver into the hole and twist , the acces pannel will get open. Now twist the handle of the filter and pull it out. Now it can be cleaned. CAUTION: opening the filter will cause all water inside the machine to get out, so have some towels handy to avoid water to spread all over the floor.
Hope it helped,
Bogdan
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