Normally if you have a VXi, B250-XT on its charger and you are seeing both a Green and Red light the headset is changin over from charging to fully charged. The headset is designed to be able to use while it is on the charger however once you place it on the charger you must turn it on to reconnect to your phone before you can do this. Put the headset on and press the Multifunction Button for 2 to 3 seconds, you should hear two rising tones and the headset should reconnect with your phone. Note* your phone may require you to accept the connection request.
If the headset will not turn on either on or off the charger I recommend calling VXi at 800-742-8588 for warranty repair information. A headset that will not turn on indicates the unit is having an issue with one of its control circuits.
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I can sell you a new battery for your headset. It's not uncommon for them to give up in less than a year under heavy usage. Just email me at [email protected]. They are $20 with free shipping.
Ours is doing the same thing with a new battery installed. Any ideas as to what is wrong
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