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Please try to use scanner glass and see the resultSecondly try to scaan to PDF for multiple files.If the issue still persists clean the rollers on the ADF and if not working, replace the ADF
You need to connect the unit via USB and then run the HP firmware update utility so that the current firmware can be installed. This error is usually caused when a firmware update is interrupted. Current firmware for this unit is 20100902.
this error can be caused by a paper jam, or a little piece of paper in the toner area, Take the cartridge out and use a flashlight to check in the sides looking for paper. Other reason is that sometimes the sensor that detect the toner is out of place and in that case you can try to power cycle with the toner out before you install it again. Good luck
Is this device still under HP Warranty? I hope so. Several HP models have Scanner failures, which require the Scanner replacing... Try to find this Part no:
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