You are correct that the symptom you describe is caused by something interfering with Webroot. However as of late 2011, all Webroot security software was replaced with Webroot SecureAnywhere, which does not have problems like this. The upgrade was provided for free to all existing users at the time.
SOURCE: I can't scan using my webroot software. I was
Hello there.
To better understand your concern and isolate the issue, i will be asking a few more questions
for troubleshooting.
1.What is the operating system on your computer?
2.When do you exactly get the error message,is it during the uninstall process itself? or
is it during the reinstall of the software?
3.Is it configured to automatically scan your computer at a particular date and time?
4.Have you installed any other anti virus or any updates that you've made on webroot like
the active notifications?
SOURCE: I installed the webroot antivirus
1. Uninstall the program
2. Use widows recover and recover your PC to an earlyier stage.
3. Dont install programms without asking some expert.
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