Question about HP PSC 1610 All-In-One InkJet Printer

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My HP PSC 1610 is adding about 1/2 inch to the top of all documents printed. I have cleaned the encoder strip, not a disc, and I have checked all the page settings in every document I have tried to print. I have tried to clean everything readily available to me but I am not sure what else controls the paper input other then the encoder strip. All the feeds seem to be working fine and the paper goes in ok then the printer moves it forward about1/4 to 1/2 inch before it starts printing.

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Pls try uninstalling the microsoft office, then reinstall it back the try again to print

Posted on Nov 06, 2011

  • tbalaski Nov 07, 2011

    I have found out that Office documents from older versions of Office (2003) are the problem. When I convert them to Office 2010 documents they print okay. Thanks.

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