Samsung SMH8165STE Microwave Oven Logo
Posted on Sep 14, 2011
Answered by a Fixya Expert

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My microwave doesn't heat up everything else seems to work

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Anonymous

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  • Samsung Master 43,501 Answers
  • Posted on Sep 14, 2011
Anonymous
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Hi,
Here is a tip that will help you to figure out what is wrong with yourMicrowave Oven....

Microwave Oven Basic Troubleshooting Tips

heatman101 ;';
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  • Contributor 3 Answers
  • Posted on Aug 07, 2012
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Many Samsung Microwaves have a demonstartion mode retailers use to demonstrate the unit. It allows the unit to function but not heat. The demonstration mode can be turned on and off by holding the 0 while pressing the 1 to turn the demontation mode off and on. This happened to my mother's SMH9187W over the range during cleaning. It is where I would check first before troubleshooting electrical components.

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5 Related Answers

MicrowaveSvc

William Miller

  • 9179 Answers
  • Posted on Oct 11, 2009

SOURCE: Microwave - no heats - vibrating sound

With the symptoms you have, I would most strongly suspect a shorted high voltage rectifier diode or a bad magnetron, or a loose and possibly corroded connection on the magnetron's terminal.

The diode is a fairly cheap fix, and the mag will cost more.

There should be a "mini-manual" (tech sheet) hidden inside the unit behind the control panel or hidden on the left side behind the grille, which is very helpful when troubleshooting, testing, and locating components.

d:%5cele%5crepair%5cmicrowave%5cge_hotpoint%5cmini_manual_behind_grille_small.jpgdee77f7.jpg

At our Web site, we have a video available showing how to remove a typical over the range control panel assembly in under 5 minutes.

Here are some links you or someone you know can use for test help, but read their safety warnings first:

http://www.gallawa.com/microtech/diode.html
(if it's not shorted or burned, it's probably okay)


http://www.gallawa.com/microtech/mag_test.html
(it may pass the checks and still be bad)

You can find helpful exploded view diagrams and order parts by entering your full model number from the tag on the oven here.

If it's within the magnetron portion of the warranty (usually 5-9 years) but out of the original full warranty (usually 1 year), then your manufacturer will cover the part cost, but not the cost to visit you or the labor charge to do the work.

If it's under magnetron warranty, GE will send you the magnetron to do it yourself. Call them at 888-239-6832.

Be persistent. You may have to speak with a supervisor.


If you prefer to arrange service by an authorized service center, GE Customer Service is here.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Testimonial: "Useful for future. Sears already has it. Saved your links! Thanks."

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Anonymous

  • 715 Answers
  • Posted on Nov 07, 2009

SOURCE: eVERYTHING SEEMS TO WORK BUTG THE MICROWAVE DOES

sounds like the magnatron has gone out

Anonymous

  • 1 Answer
  • Posted on Dec 14, 2009

SOURCE: MICROWAVE NOT HEATING

kenmore over the oven does not heat , the exhaust fan stopped working, but the light works, timer works, and turntable still works. What's wrong?

Anonymous

  • 43501 Answers
  • Posted on Aug 07, 2010

SOURCE: Microwave part of my GE Sensor Convection Microwave doesn't work

Hi,
Here is a tip that will help you to figure out what is wrong with your Microwave Oven....

Microwave Oven Basic Troubleshooting Tips
http://www.fixya.com/support/r5508031-microwave_oven_basic_troubleshooting

heatman101

Anonymous

  • 6771 Answers
  • Posted on Jun 02, 2011

SOURCE: my microwave comes on lights

The most likely cause is a defective magnetron, "heats food" cost to repair will be close to a new microwave oven.

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Power Diode

A diode is an electronic component that readily passes current in one direction only and blocks the flow of current in the opposing direction. If your microwave's diode has become defective, your microwave will not heat and you will hear a buzzing noise. Test the diode to determine if this is the cause of your problem. Replace it if it is defective.


High Voltage Capacitor

A capacitor is an electrical device which stores electricity. A defective capacitor may be why your microwave is not heating but you are hearing a buzzing or humming noise. The capacitor will have to be tested to determine if this is the cause of your problem. A defective capacitor will have to be replaced before your microwave will work again. Make sure you discharge the capacitor before you test it, though.


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A defective magnetron is the third possible cause of why your microwave is not heating, but you can hear a buzzing noise. Test your microwave's magnetron. Replace it if it is defective.


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Diode The high voltage diode converts the A/C power output of the transformer to D/C, doubling the voltage to nearly 5,000 volts. This high voltage powers the magnetron which emits the energy that cooks the food. If the diode burns out, a lower A/C voltage reaches the magnetron, which is not sufficient to power the magnetron. When the diode fails it is often visibly burned out. If it appears to be good, it can be tested with a volt-Ohm meter capable of testing diodes. High voltage diodes frequently fail and are one of the most common points of failure in a microwave oven.

Door Switch If the microwave does not heat, one of the door switches might be defective. Microwave ovens normally have three door switches, if any of them fail the microwave does not turn on and does not heat. Check the switches for continuity with an Ohm meter.

Magnetron If the microwave oven doesn't heat the magnetron tube might have burned out. The magnetron uses high voltage, high current DC power to generate the microwave frequency that cooks the food. If the microwave oven is turned on when it is empty this can cause the magnetron to burn out. Once it is burned out it has to be replaced, it's not repairable.

High Voltage Capacitor If the microwave doesn't heat the high voltage capacitor might be defective. The high voltage capacitor works with the high voltage diode to convert the output of the transformer to DC voltage and to double the output voltage. If the capacitor is burned out the entire high voltage circuit stops working properly. The high voltage capacitor can be checked with a special VOM meter which has a capacitance testing capability. Be aware that the high voltage capacitor can retain a charge of more than 3,000 volts and can injure or kill a person if not handled properly. Only trained technicians should perform this type of testing.

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Thermal Fuse If the microwave doesn't heat the thermal fuse may have blown. It can be tested for continuity. Watch our fuse testing video for more information.
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Main Control Board If the microwave doesn't heat the main control board may be defective. This is not common. When a microwave doesn't heat the problem is usually within the high voltage circuit; either the high voltage capacitor, diode, transformer or magnetron.


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If your microwave oven doesn't seem to work at all, check these: Fuses Door switch Fuses Usually, when your microwave oven doesn't work it all, the internal fuse (thermal fuse) is blown. This fuse protects both you and the oven. When it blows, you need to have a qualified appliance repair technician replace it. Door switch If the fuse isn't the problem, check the door hooks and the door-release button. When these are broken, the door switch doesn't activate, so the oven can't work
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Hi,
Here is a tip that will help you to figure out what is wrong with yourMicrowave Oven....

Microwave Oven Basic Troubleshooting Tips

heatman101 ';'
';
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