I have a dyson DC21 and the motorized brush head shuts off while in use. When I push the reset button it restarts. After a 30 seconds to a minute it shuts off again. It has been cleaned out regularly and works fine when not under a load. What else should I check?

Although Dyson's vacuum cleaners don't come with a video game-style reset button, you can reset the brush bar on upright models. ... Turn your Dyson vacuum cleaner's power off and unplug the cord from the electrical outlet. Flip the machine over to reveal the bottom side of the vacuum cleaner head.
Machine cut out during use. Most Dyson vacuums have a built in safety system thatstops the machine if it begins to overheat. This usually happens because the machine or tools are blocked. If your machine cuts out, unplug it and leave it for at least an hour to cool down.

Broken wires in the side of the machine

Hi Richard,

DC24's brush bar is engineered to shut itself off to prevent damage if something jams it. Once you've checked the checked the cleaner head for obstructions and removed any threads or hair from around the brush bar, you can reset the machine as shown in the video attached.

Tip: It can help to use something like the eraser-end of a pencil to push the reset button. When pushed correctly you should feel a click.

Please note: The brush bar will never rotate when DC24 is standing upright, so make sure you recline the machine into the normal vacuuming position before testing it.

I'm confident this will resolve the issue, but if you would like any further advice from our experts you can reach us directly by calling the Dyson customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Hi Hanah,

I am very sorry to hear about this issue with your DC21 cleaner head. We would appreciate the opportunity to speak with you directly to troubleshoot in hopes to resolve this unfortunate matter as soon and efficiently as possible.

At this time, please contact our US Dyson Helpline toll-free at 1(866) 693-9766 or our UK Support colleagues at 0800 298 0298. Thank you very much for your time.

Best wishes,

Jay
Dyson Customer Service

Hi there Shane, it's Jack at Dyson.

DC24's brush bar will shut off if something jams it - for example, a rug fringe or a shoelace. Once you've checked the cleaner head for any obstructions, you should be able to reset it. To do this, please follow the steps shown in the video.

It may help to push the red reset button with the eraser end of a pencil or something similar. You should feel a click as you push it in.


The brush bar will never rotate when the machine is standing upright, so please make sure you recline it into the vacuuming position before testing it.


If you do need further help after trying this, please give our experts a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).


Best wishes,


Jack
Dyson Online Customer Support
www.dyson.com

Hi Laura, it's Jack at Dyson.

I'm sorry to hear you've had difficulty with your DC21 Motorhead. I'm not sure if you've already been in touch with us directly? If not, it would be worth giving us a call so we can confirm if we're able to help under the terms of your machine's warranty.

Our freephone Helpline number is 1-866-693-9766 (US), or 1-877-397-6622 (CA). If you'd prefer, you can email your details to us at [email protected], and someone will be in touch as soon as possible.


Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

filter is dead buy a new one.

Simply answer Yes it would be but try and make sure the the old head is clean before dumpin it just in case

Hi There,

The Dyson DC15 All floors is actually a 2 motor upright, meaning the suction motor is separate from the motor that rotates the brushes. The first thing you should check is the reset switch on the brushes. Behind the brushes there is a little red pole, push this down to reset the brushes, and see if this fixes the problem.

If not, then you may have a bad on/off switch for the roller brushes. Try pushing the switch next to the main on/off switch that controls the brushes up and down, up and down, can you hear the brushes attempt to come on at all? If you could hear them come on even somewhat, this means that your brush on/off switch is bad and needs to be replaced.

If nothing happens when you push this switch, it still may be bad and not getting any power at all to it.

Does the machine make any sound at all when you try to turn the brush switch on and off?

Please try pushing the reset switch, then testing the on/off switch first. If neither one of these solutions works, please just use the comment field on the repair and let me know, and I can then walk you through some more advanced diagnosing of your machine.

Thanks,

Chris Jones
GoVacuum.com