My Garmin Explorist GC freezes upon startup (Garmin logo, no rotating stuff). I have tried the 3-button (menu, joy up and power) solution suggested by some, with no luck. Any ideas??

Install release 2.15 and see if problem disappears. JG

Try to soft reset it by holding the power button for at least 20 seconds till it restarts.

If that doesn't help - try a master reset to factory defaults by holding the lower right corner during startup for at least 20 seconds. This will erase all user data and starts the Garmin in factory default.

If it restart I suggest updating the software to the latest version on Garmin.com

What are you trying to download? Have you installed VantagePoint ? (www.magellangps.com/vantagepoint)
You can't download maps on the eXplorist GC

If your device is currently experiencing the following symptoms it may need to come in for service/repair:

• The device powers on and freezes at the Garmin logo with no trademark or copywrite info displayed on the device which normally shows up below the logo. The device will not display the Main Menu and will not go into Mass Storage Mode.
• The device powers on and freezes at the Garmin logo and then flashes a white screen briefly. The device then begins a loop of showing the Garmin logo and then flashes the white screen over and over again. The device will not display the Main Menu and will not go into Mass Storage Mode.
• The device powers on and then freezes or shuts down when displaying the Loading Maps screen.

For service/repair of a device due to the three symptoms listed above please select "No - I would like to submit a follow up email" below this article. You will be taken to an email form that you can submit to obtain a Return Material Authorization number.
Please note: It is important to completely fill out the form with as much information as possible including:

• Market Name: On the Road
• Serial Number (listed on the bottom of the device)
• Question Type: Repair Information
• Provide a short description of your problem or question: nuvi frozen on Garmin Logo
• Full Name
• Contact Phone Number
• Shipping Address

If your device is currently experiencing the following symptoms it may need to come in for service/repair:

• The device powers on and freezes at the Garmin logo with no trademark or copywrite info displayed on the device which normally shows up below the logo. The device will not display the Main Menu and will not go into Mass Storage Mode.
• The device powers on and freezes at the Garmin logo and then flashes a white screen briefly. The device then begins a loop of showing the Garmin logo and then flashes the white screen over and over again. The device will not display the Main Menu and will not go into Mass Storage Mode.
• The device powers on and then freezes or shuts down when displaying the Loading Maps screen.

For service/repair of a device due to the three symptoms listed above please select "No - I would like to submit a follow up email" below this article. You will be taken to an email form that you can submit to obtain a Return Material Authorization number.
Please note: It is important to completely fill out the form with as much information as possible including:

• Market Name: On the Road
• Serial Number (listed on the bottom of the device)
• Question Type: Repair Information
• Provide a short description of your problem or question: nuvi frozen on Garmin Logo
• Full Name
• Contact Phone Number
• Shipping Address

If your device is currently experiencing the following symptoms it may need to come in for service/repair:

• The device powers on and freezes at the Garmin logo with no trademark or copywrite info displayed on the device which normally shows up below the logo. The device will not display the Main Menu and will not go into Mass Storage Mode.
• The device powers on and freezes at the Garmin logo and then flashes a white screen briefly. The device then begins a loop of showing the Garmin logo and then flashes the white screen over and over again. The device will not display the Main Menu and will not go into Mass Storage Mode.
• The device powers on and then freezes or shuts down when displaying the Loading Maps screen.

For service/repair of a device due to the three symptoms listed above please select "No - I would like to submit a follow up email" below this article. You will be taken to an email form that you can submit to obtain a Return Material Authorization number.
Please note: It is important to completely fill out the form with as much information as possible including:

• Market Name: On the Road
• Serial Number (listed on the bottom of the device)
• Question Type: Repair Information
• Provide a short description of your problem or question: nuvi frozen on Garmin Logo
• Full Name
• Contact Phone Number
• Shipping Address

If your device is currently experiencing the following symptoms it may need to come in for service/repair:

• The device powers on and freezes at the Garmin logo with no trademark or copywrite info displayed on the device which normally shows up below the logo. The device will not display the Main Menu and will not go into Mass Storage Mode.
• The device powers on and freezes at the Garmin logo and then flashes a white screen briefly. The device then begins a loop of showing the Garmin logo and then flashes the white screen over and over again. The device will not display the Main Menu and will not go into Mass Storage Mode.
• The device powers on and then freezes or shuts down when displaying the Loading Maps screen.

For service/repair of a device due to the three symptoms listed above please select "No - I would like to submit a follow up email" below this article. You will be taken to an email form that you can submit to obtain a Return Material Authorization number.
Please note: It is important to completely fill out the form with as much information as possible including:

• Market Name: On the Road
• Serial Number (listed on the bottom of the device)
• Question Type: Repair Information
• Provide a short description of your problem or question: nuvi frozen on Garmin Logo
• Full Name
• Contact Phone Number
• Shipping Address

I had the same problem. Was able to fix it as follows:
1. Turn unit off (pull battery if on/off won't respond) 2. Plug unit into PC with USB cable 3. Hold the menu key and the joystick in the "up" position and power unit on. Make sure you H O L D all three buttons as described until unit is fully powered on. 4. This should allow the unit to go into maintenance/disk access mode. Go to the Magellan website and download the newer version of the system (ver 1.4 as of this post). 5. Follow the install directions.
After doing this, my unit came back on just fine. From what I've read, ver 1.0 of the system has some issues.

Try rebooting windows, with gps off connect the cable to gps.

Go out side get a good gps signals on nav menu.

Set the gps communications menu to , nmea, 2.1

Plug the device into a good usb port.

If you look under modems, in control panel you should see a new modem called explorist xxx

If you look at the properties for that you can see its com port number.

I just tried this program http://www.visualgps.net/VisualGPS/

and it views nmea from the explorist, just set the com port to the one in the explorist modem .