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Hi. That is an error of the firmware of the machine. Need to reinstall the firmware first. If problem persist need to replace the image processor board
i would download the drivers and install them before you say that there is a problem. come computers don't auto reciginise that there is a printer attached to them untill the drivers have been installed.
Try www.canon.com. They should have the drivers/software for you in the support area available for free download. Hope this helps & please take a moment to rate this solution. Thanks.
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