When I connect my TOMTOM XL to my computer to connect to TOMTOM Home all I get is "please wait" and nothing else appears on either screen. Can you help?

Have you been able to get satellite connections (signals) when you're outdoors ? and not under/around tall buildings or overhanging obstructions.
Regularly get QuickGPSfix update (using TomTom HOME) to download the latest satellite positions (for the next 7 days), to enable your GPS to find the satellites quicker.

Software is corrupted. See if Tom Tom has software for you to recover your system.

Did you download tomtom home software for free? if not go too tomtom.com, download the program and then connect your device too your computer and it should ask if you want to connect click yes and then the update screen should appear and search automatically.

load cd & install software for tomtom home on computer, connect to computer connected to internet & turn on device, computer will ask if you want to connect device to computer, select yes, tomtom home will start, register device & it should search for updates

When was the last time you updated the QuickFix of your TomTom? It helps your GPS to find the satellites.
Please, do the following:
1) Install "TomTom Home" software in your computer from www.tomtom.com
2) Start TomTom Home in your computer
3) Plug in the GPS dock to your computer's USB port and place the GPS on the dock. The green light on the bottom right of the GPS should turn ON to indicate that the GPS is getting power from the dock and charging
4) Start your GPS while being in the dock. If the GPS asks "do you want to connect to computer" answer "YES"
5) The TomTom Home software will detect the GPS and check if there are any updates for it. Then you'll be offered updates to install. Some are free, some are not. Be sure you choose to update "QuickFix".

Please, report back if you need further assistance
My ID: alexocuello_

This is not a solution, it is a new problem
my tomtom was working fine until I connected it to my computer using the latest TomTom Home. It now flashes a white cross and TomTom Home says "No device connected". My TomTom is useless now and does not work anymore.

you need to download tomtom home from the tomtom site. it will do it almost automatically.

you can download tomtom home HERE

just choose your operating system, then after you run it on your computer, just follow the on screen instructions.


bill

Go to TomTom Home on your computer and do a update for your unit. In the update list you should see a GPS quick fix which helps the TomTom's aquire a signal faster. Hope this helps.

I got this similar password problem with Tomtom One XL. I just solve this problem step by step under the following ways.

1. Connect One XL to TomTom Home in your computer using USB cable and switch on ONE XL. (Click YES to connect each other)
2a. Click "Manage my ONE XL"
2b. Click "Items on device" tag.
3. Now you can see all of the data in your device and click "Applications".
4. Click inside the check box and click "Copy items to computer".
(This step is back up for just incase)
5. After Backing up your applications, then Click "Applications" check box and click "Remove from device".
6. After removing applications, unplug from computer and switch off ONE XL.
7. Connect ONE XL and computer again and switch on your ONE XL.
8. TOMTOM Home will search your applications in your device. Finally it will automatically download and installed the new applications. (There will be 4 times installation and the device will restart itself. At this step, you need to touch "Yes" on your device to connect the device and computer.)
9. After installation completed, your device looks like newly come out from the factory.
10. Set up Language, Time, and so on and ready to use.

Enjoy it
Austin Tan

First make sure you have a backup of your NEW ONE XL. You should be able to connect your XL to your PC using USB but not use TomTom home software. Your TomTom should appear in "my computer" as a drive . OR , put the SD card in a USB reader connected to a PC , that way you can look at and copy from or to the SD card.
You should be able to copy the map you have to the SD card directly ( if there is enough room on it ) , if theres not enough room , get a new bigger card , copy all the backup files you already have on your PC + the map you want. You might / should be then able to activate that map in the XL using the codes you say you have for the maps. if you try to do this using TomTom home it might have some restiction to stop you activating the required map but hopefully you should be able to do it manually as described above rather than use TomTom home. ... GOOD LUCK .

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