That is all I know. Since it asked me to click on sending the error report; it does not work.
On your softphone, please do the following:
If that does not work:
<Requires some technical understanding. Explanation below. >
Now restart your magicJack, by following the steps above.
For error 1
If you hear error 1 while trying to place a call with your magicJack, it means that you are not connected to the Internet.
To resolve this, make sure that one end of the ethernet cable is plugged into your modem/router/switch and the other end into your magicJack.
You also need to make sure that your modem/router/switch is powered on and that the port you have connected the magicJack to is functioning correctly.
To access the settings for the reporting feature:
Click Start.
Right-click My Computer, then click Properties.
Click the Advanced tab.
Click Error Reporting.
To configure the error reporting feature:
By default, error reporting is enabled. To disable it, click Disable error reporting. To continue to be notified when errors occur without being prompted to report the errors, click to select the But notify me when critical errors occur check box.
Specify whether you want to use error reporting for the Windows operating system, for programs, or for both Windows and programs.
To report errors only for selected programs, click Choose Programs, click All programs in this list, and then click the programs that you do not want to include.
To add a program that is not listed, click Add, type the name of the program, or click Browse to find the program on your computer.
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