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If you wish to buy it's original remote control, contact the authorized service centre. To buy a universal remote control, visit the site linked below, and make sure about, which brand remote control have set up codes to your device brand, and buy that one according to availability.
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There should be a DVD/VCR button on the remote control which will toggle the machine from one playback source to another. If she has pressed the VCR button then the machine will only playback tapes & not show DVD's. Press this button & the DVD's should play. If you look closely at the front window of the machine it will show what mode it is in ie VCR or DVD, set this for the DVD to get it to play.
The go back button usually works on cable remotes only, There are rarely universal remotes that the go back button works when programmed. Not saying there arent any though.
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