I326/5000 If you try to scan by putting the scanner on a sloping table and it is scanning normally, then you can solve the problem with the following: Open the right lid, find the point that connects the small motor and unscrew it and rewind it with a slight difference left or right (with little effort I managed to make it work)
This error can be caused by a mechanical problem during the return of the shade. After many attempts, problem was fixed cutting both springs from pressure roll behind reading unit. The amount of spring removed changed from machine to machine. I cut 1 quarter of turn from spring and test the scanner. Procedure was repeated until problem was fixed. In worst scenario 2 turns were cutted. Be aware that cutting these springs will affect the scanned image quality.
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