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Check your owner's manual for a diagnosis on that code. It will usually be in the back of the book in the Trouble Shooting section. Next, find contact information for Panasonic and give them a call. Ask if there are known problems related to this code.
CODE U11 The washing machine cannot drain. Check that filter is not blocked or obstructed. Check drain hose is clear of any blockage or obstruction. Check wiring to drain pump (Done only by a Service Technician.) Check drain pump is not defective (Done only by a Service Technician.) Check level sensor or switch (Done only by a Service Technician.) Check wiring to level sensor (Done only by a Service Technician.)
Many Panasonic washing machines seem to have a problem spinning with heavy loads; they become unbalanced and give a U13 "load out of balance" code. Most other brand machines can spin the same "heavy" load with no problem.
This is a code for an internal leak. Same happened to us today 2 weeks after buying the machine from John Lewis. We had a small pool of water appear in front of trhe machine. Waiting for Panasonic to sort out a repair.
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