I dropped my camera on the floor which wasn't a far fall and it was on the carpet and now the lens won't go in, and it makes a clicking sound. and when i turn it on it says turn on and off again.
When you dropped your camera, some dirt got on the outside of the lense or some mechanical part of the lense broke or dislocated. If some of the mechnical part of the lense is damaged, you need to open up the lense from the camera and inspect the parts. Look for loose parts, then clean it and put it back.
I had the same problem with my sony Cyber-shop, but it was not dropped. somehow one or more small piece of dirt got on the outside of the lense. Here is what I did and the problem was fixed for good.
While turning the camera off, I pressed on the lense (up and down motion) softly. After a few times, the lense retracted 95% of the normal retracted position. I then, pressed the lense a little harder in untill it was fully retracted. It has been working okay since then.
You should always keep the outside of the lense clean and do not drop it.
Good luck
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It was at a friend's house and looks like it has been dropped. the lens is stuck in the extended position and slightly off-center with what appears to be a few dirt particles between the lens and camera body. when I turn the camera on the screen says to turn power off and on again. when i do that i hear a clicking noise(probably trying to retract) then it stops but the lens remains extended. no luck with trying to gently move the lense back to center.
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