Question about Whirlpool Cabrio WTW6600SBT Top Load Washer
Same old issue, F1 error code. I emailed Whirlpool, they wanted more info from me. I responded and they never responded to the email reply. Called them on telephone and started to get run around. I purchased extended warranty and the minute I spoke about a petition and Class Action about the poor workmanship and representation, I have a service call this week. I asked the lady if this remedy will fix the issue or will I be calling her back in a few weeks with the same issue? She could not answer my question. I will post my results after the service call. Thanks Jim
I just called Whirlpool...800-253-1301 in USA and a lovely lady informed that there is a recall on the Cabrio Whirlpool washer for the F1 code. We set an appointment and the service call and parts will be free to fix the issue.
Posted on Jan 24, 2009
I started noticing the F1 error on my Whirlpool Cabrio washer upon starting a load... Obviously, the same problem that so many hundreds of others have already noted here. After reading through several of the posts here, I did the following and Whirlpool picked up the tab for parts & labor, no questions asked.
That's all I had to say. The agent put me on hold for 30 seconds and arranged for a local appliance repair company to come to my house and fix the problem. I called the appliance repair company immediately after talking to Whirlpool, to confirm that they got the authorization for Whirlpool to pay parts & labor, and also to give them the part number that I knew they'd need ahead of time to save them a trip - they still made two trips.
If for whatever reason the Whirlpool agent is giving you trouble, keep your cool and inform them that you are 99% certain that this is a manufacturing defect and that if they fail to stand by their product, you will be taking your case to the Better Business Bureau.
I hate to see all of the stories on here about people having had to fork out hundreds of dollars to address this issue. I'm glad that I didn't start getting this error until now, after it's become a very well known problem... but I do feel for those of you who ended up having to pay more of your own money to fix a problem that shouldn't even exist in the first place.
Posted on May 13, 2009
F1 means the central electrical control unit, i.e. the onboard computer, has fatally failed. Unless you have both the skill and tools to test the guts of this computer, you're stuck replacing it. Good news, three screws at the rear to expose the control panel, then unplug one unit; plug in the new one. Just to be on the safe side, color code all the plugs and receptacles. At wholesale, the part is $175.00. CODE 083009 part W10189966 CNTRL-ELEC
Posted on Feb 02, 2009
Almost everyone is using this forum to simply complain and repeat the same thing that everyone else is saying without offering much actual help,
HERES THE DEAL !
Call Whirlpool Customer Service at 800-253-1301
tell them you havbe a repeating F-1 Failure
and that you are aware of a "rework" issue regarding the control board, and that you want a service call to be set-up,
when the service man arrives (if he is worth his salt) will know that the problem is the control board, it is a VERY common problem with this machine, along with the F-51 code which is a bad RPS
(Rotation Position Sensor) also called a speed sensor.
In either case the main board should be replaced.
Posted on Jan 26, 2010
Just to let everyone know - I called 1-800-253-1301 and explained that this is regarding the infamous Cabrio - F1 problem that hundreds of people have complained about all over the internet and apparently is a common problem. The lady (KIM) acknowledged that Whirlpool is having this issue and she immediately scheduled a Service Tech appointment for tomorrow. She confirmed that the service call and any part will be picked up by Whirlpool. I will post another comment after the service call.
Posted on Oct 20, 2008
Here is a video that will aid you in you repair.
Posted on Feb 26, 2011
I don't have a solution but I am getting the F 50 code on my washer too. I called last week to the 1-800-253-1301 number and the representative set up a service date for me. At the time of the call I didn't have my serial and model # information. I went on line again today and read the post about the recall so I called back to the 1-800 # and this time I supplied them with my serial and model # information asked the rep about the recall and she said that there wasn't a recall but a special project has been set up due to this problem with error codes on top load washers and parts and labor will be covered under this project for my washer. The rep gave me a service code to give to the repair man when he comes out on friday and said to also have the repair man to give them a call while he is here at the house. I will not be out of pocket on this problem. Thanks to all that posted the information about Whirlpool covering the parts and labor. My washer is only a little over 2 yrs old and I was really bummed about what it was going to cost to fix it. Just in case anyone would like to know I have model #WTW6400SWD, Cabrio 580 top load washer.
Posted on Jun 30, 2009
I also have a cabrio top loader and after two years, it began throwing the F1 code, every time i start the washing machine, regardless of the the cycle. i have to restart the machine at least 5 times.
i called whirl pool and was told the problem was only with the top loaders and could not do anything for me. so i mentioned the class action suit and the petition...i was then put on hold. i was told after about 10 minutes on hold, that since my washer is over 2 years old, they will still do nothing even if there is a recall.... my very expensive washer is too old, and apparently believes their washers are only good for 2 years. i would like more information on what i need to be involved with the petition and class action suit.
thank you for any help.
Posted on Oct 23, 2008
Call Whirlpool's 800 number, ask to speak to a representative or say "Recall" and they will set up a free service appointment for this. Very easy and polite agent. I had it fixed in 3 days.
Posted on Feb 13, 2010
I was told by Whirlpool today (12/15/09) that any units bought in 2006, 07, or 08 with the recurring F1 code would be fixed free of charge. My local Whirlpool dealer said the parts were taking 8-10 days to come in, but everyone who asked was getting the problem taken care of. He said newer models do not seem to have this issue so it looked like the factory had solved the problem.
Posted on Dec 15, 2009
I called 800-252-1301, gave them the mod# and Ser# and told them of my F1 code problem.They offered to schedule service at no cost to me. They also said they would replace the speed sensor at the same time (F51 code problem) at no cost.These are the two most common problems with this machine and the new parts fix the problem for good from what I've read. My machine was purchased 6/07 and began failing in April/09. The service guy is due Tues Jun 30. We will see what happens.
P.S. the person I spoke with on the phone was very helpful. Maybe they are getting on board with this problem.
Posted on Jun 27, 2009
Well, I have been having the F1 error code forever. I purchased my machine in Sept. of 2006. I called 1-800-253-1301 and got probably the nicest guy for customer service ever. You have to tell them that you read on line that this is a huge problem and Whirlpool is taking care of it. He looked it up and said, "yes, there is a problem with the F1 error and all parts and labor wil be taken care of. I got a service date in just a few days. He said there wasn't a recall because a recall would involve sending out letters to everyone who purchased the washer. He said anyone who calls will get this problem fixed. I don't think that is very nice that they didn't let everyone know. But if you call, they will fix it free. Good Luck everyone....and I feel for everyone who has to start this machine over and over and babysit it until they know it's going to wash this time...this machine could have drove me nuts...lol...CALL Please and insist that they help you...
Posted on Jun 20, 2009
Wow, this was an easy fix for me. My Whirlpool Cabrio started doing the F1 message a few weeks ago. I just got off the phone (800) 253-1301 with their customer svc., spoke with Cheryl, she was fabulous. I told her my problem, I mentioned a ton of online complaints, and I mentioned the recall. She is confirmed the recall, said all parts and labor to fix this problem will be covered. She said the repair tech should be at my house in 3 days...I will post back and confirm. The phone call took about 17 minutes :)
Posted on May 18, 2009
Called Whirlpool today at 800-253-1301 due to the Cabrio F1 code problem and gave my Ser. and Mod numbers and the customer service rep stated there is a known issue and they will pay for parts and labor to repair. She schedule an appointment on the spot with A&E Factory Repair for three business days out. Can't asked for better service. My washer was purchased in the Spring of 2007.
Posted on Aug 13, 2010
Whirlpoos cabrio f1 code model number WTW 6600 SW 2 purchased washing machine march 2007, f1 code started 6 months later.... has gotten worse, 3 times per cycle.... called 1800-253-1301 spoke to chelsea very nice... she scheduled an appointment to have the problem fixed they will be here on monday.... I will let you know how it went. this will be fixed by A & E Factory Service 1800 771 3029
Posted on Dec 17, 2009
Thank you people who have posted on FIXYA!!!! I've been dealing with this problem for months, with no help from Whirlpool. After reading your posts, I thought I would try calling the 1-800-253-1301 you posted and sure enough - they will now cover it!!! It looks like they must have a recall in place! My washer is two years old and they are replacing the part with no charge. THANKS AGAIN FIXYA!!!
Posted on Jan 25, 2009
Excellant.. Called Whirlpool, they tried to help with F1 problem but then wanted to schedule repair. I asked if there was a recall on this unit and was put on hold and the received an appointment with labor and material free of charge. My Cabrio has been a work horse for a family of 7 hope it back in action soon.
Posted on Mar 26, 2010
I just had my first F1 code happen on my black Whirlpool Cabrio washer. Purchased in April 2007, first time I've had an error code. Called Whirlpool at the number everyone has posted 800-253-1301 and spoke to a very helpful woman named Connie. She told me that Whirlpool is basically recalling the part (although they call it a "special project code") and that the guy would be out on Monday to fix it with no charge for labor or parts. Hooray! Thanks for the info this topic--helped me call them armed with all the appropriate information. Good luck to others with this issue....
Posted on Aug 08, 2009
follow this thread as there are a lot more people that have posted under this. It sounds like there is a recall on this now.
Posted on Oct 29, 2008
I've replied to this forum more than a few times. Whirl pool attempts to be nice but, the day before the service they call informing you that if it is anything other or more than the F1 code you are going to be responsible for the whole diagnostic fee of 140.00. So, all day I played with my little washing machine in hope to get my daughter basketball uniforms washed in one complete cycle. It worked so, if your interested please try the following:
Place your washer in rinse and spin cycle once you see any code shut it down.
Once the washer is empty of clothes and water (I know I had to drap mine over an outside banaster to drip dry).
Ok, no water left? Unplug it for a half an hour.
With just a few pieces of laundry put it on the sheet cycle w/warm water and low spin. It should work and I know it's a pain in the a** but, just until you can resolve the issue with costomer service you can get a few small loads done. email@example.com
Posted on Feb 02, 2009
I just got off the phone with Jamie at Whirlpool 1-800-253-1301.
I gave her the model number WTW6600SW2 & Serial # CU4071291. And she kept saying sorry her screen was slow, then finally put me on hold came back & said what I had already told her that there HAS Been a recurring problem with F1 & she said yes I was able to pull it up but, unfortunately they No longer cover it as of January 2014! I am sooooo ticked! She didn't care that I told her there was/is a recall! Wanted to schedule me service but repeated I would have to pay for repair! I am on disability & can't afford to pay for a recall!!!! Then of course asked if there was anything else she could help me with? Are you kidding me? I told her : "So I am just stuck with a machine that doesn't work? NO! I just wont be buying WhirlPool products again!!!!
I am so upset. Does anyone know if there is still away I can get this covered? A repair man is suppose to be here in next 45 minutes. And I really can't afford the especially at Christmas!
Thanks in advance for any help!
P.S. Don't purchase these washer & dryers as they don't stand behind them!!!!!!!!
Posted on Dec 12, 2014
Called on 10/04/11 and followed the advice of others. Said RECALL at the automated message. Had my model & serial # handy. Told the rep Sara I had a recurring F1 code for which I was aware there was a recall on the control board. She checked and immediately gave me many options of days with am or pm windows to choose from. Call took about 2 minutes. She confirmed that all parts and labor will be covered by the service call.
Posted on Oct 04, 2011
I purchased my Whirlpool Cabrio in Oct 2006. I love it. I did not begin getting the F1 error until Sep 2011. It has gradually gotten worse. After a quick google search, I called 800 253 1301. I explained my problem, mentioned the recall and less than a minute later was scheduled for a service call tomorrow. I confirmed verbally that there will be no charge for the service call, parts or labor. So far, so good!
Posted on Sep 19, 2011
I have the same problem error F1 code after 15-18 min. Have to restart several time until finished the cycle. Called Whirlpool customer service 1-800-253-1301, got answer from live person after ans. the tape questions, about 20-25 min.
Whirlpool's customer care aware of the problem and schedul technician to fixs the problem with free of charge. 11-12-2010. Pairoj Rangsikul
Posted on Nov 12, 2010
Had the same F1 error everyone else has called Whirlpool they were very helpful sent 2 different companies to fix problem. One company wanted an extra $600 and the other wanted an extra $360 because of other parts. Of course niether co. stated the same extra part called whirlpool back and had them send me the control board and I changed it my self. Washing clothes now. If you want to go this route it is a simple fix. 3 screws on the back of the control center lift it off the control board is incased in a grey plastic case. Simply unplug the color coded wires unscrew one screw pull control board out replace with new control board reverse removal process and go. Very simple.
Posted on Mar 11, 2010
Answering to the F1 and recall issue....
After finding this thread and discovering how widespread the problem was, and how to get it resolved, I called Whirlpool at the number provided.
The first person I spoke with started in on the old "reboot" concept (try to unplug it, wait for 30 seconds.....etc), and I politely interrupted.
I said look, I fix my own stuff, I do my own research. I'm holding in my hand a printout from an online repair forum with numerous complaints detailing this exact F1 code problem and that Whirlpool has agreed to fix it for others, and I expect Whirlpool to fix mine, too.
The online rep immediately switched gears and quickly admitted that yes, they've been getting a lot of calls on this problem, and that they would schedule someone to come out and fix it free of charge.
Whirlpool sets up the appointment only as an investigative job, without telling the assigned repair company (at least in my incident) exactly what was up.
When they arrived, I gave them the lowdown and said that they would very likely have to replace the control board.
The fiddled with the machine for a while (also finding and removing a stuck bra wire), and then came to a dead end, and called their home base. After some discussion, they told me that they needed to install a new control board, but that they didn't have one with them and would need to set up a new appointment.
Didn't we go over this when you arrived?
And then they charged me a "drive out" fee of $80. I guess I will settle for that, as we live in the boonies, and it saved me the hassle of disconnecting the machine and bringing it to them. Maybe I am too forgiving. In any case, when I first pointed out that the bra wire removal they did was not warranty work, they waved it off.
The upshot: Call Whirlpool. Don't let them give you any runaround, but be polite. Tell them you have loads of documentation on the problem's widespread nature. Find out which shop they're assigning the job to (the shop will probably also call you to confirm the appointment). Tell the shop in advance the whole story and make sure they bring a control board.
Posted on Mar 07, 2010
The tech called someone in Texas who explained that there is a sensor that detects too much suds if you don't use the HE detergent. He also said that not everything labeled HE is true - only Gain, Tide, and Cheer are are truly HE detergents. Also, when using them on a full load, don't use more than a 1/2 cap, on a quick wash use 1/4 cap.
He replaced the faulty board in the top of the machine.
Posted on Feb 17, 2010
We had the same f1 problem whirlpool came out fixed it at no cost to us and we started our first load of clothes and guess what OH MY the F1 code again???humm Now what do I do?
Posted on Nov 04, 2009
I just recently started having this problem with F1. Washer has worked fairly well except for minor lid latch problems. I have found that for a simple fix to F1 error is to put a speaker magnet or similar strong magnet on vertical panel at the latch. I believe this makes the control panel think that the latch check step has been satisfied and machine will step to next process of the program, effectively working correctly.
All's I can says is poor people got poor ways. Try it.
Posted on Oct 30, 2009
Regarding the Whirlpool Cabrio F1 error code problem...
I read the comments posted in Jan 2009 and Oct 2008, and called Whirlpool at 1 800 253 1301...I asked about a "recall", the representative to take my call, 'Ashley', stated there was NOT a "recall", and yet despite my appliance was out of warranty (purchased March 2007), she would send an authorized technician out for "complimentary service to repair this issue". I set up the appt with Ashley from Whirlpool who then provided me with the A & E Factory Service (customer service toll free is located in Texas), I called them directly with questions...they confirmed receiving Whirlpool's authorization and that despite it was out of warranty, that Whirlpool WAS, in fact, picking up the bill and guaranteeing that they would repair the issue completely by a technician from my area...and if I don't have confidence in the first technician they send, to call them back and they would send another. My appointment is in 5 days...so far I'm VERY SATISFIED with Whirlpool's proactive customer service.
----(Now, don't get me started with the crud Best Buy put me through on this issue---saying I should have purchased their extended warranty...or the local appliance repair company I called in July to fix this problem and paid $35.00 for nothing---he didn't know what was the problem and wanted to replace the whole computer panel for $200+, fiddling around with all the connections and making it worse!)
Posted on Aug 27, 2009
Call whirlpool and tell them you have the f code problem they will send someone to fix it the pay for the parts and service under warranty or not.
Posted on Aug 14, 2009
I have the same F1 code i called and A & E is coming out on Monday to fix it, will let you know what happens I will show them and remind them of all of this talk about it.
Posted on Jul 19, 2009
I just got off the phone and Jessica the supervisor swore there was no F1 problem recall. So after I threatened the BBB, she agreed to pay for the part and I would pay for the labor. I plan on getting the part and fixing it, then complaining again to get reimbursed for the labor. They say these sites are full of agry people, I said amazingly they are all angry over the same problems. I plan on calling and stating the unprofessionalism of the company. If there wasn't a problem theyh wouldnt supply the part. Good luck everyone, be ready for company ordered denial.
Posted on Jul 01, 2009
What are we gonna do about this? How can whirlpool be so negligent and not have to protect their customers?
Posted on Jun 05, 2009
I live in Wapakoneta OH. and I just got off the phone with Whirlpool at the 800 # I talked to Brandy at cust. service and she was very helpfull. She did say they don't have an offical recall on the Cabrio washer but are aware of the problem and are thying to help customers. She set up an appt, with A&E Factury Services. I mentioned about the posts on here where the repairman would not change the part if he didnt see the F-1 code. I was told as long as she puts the Auth, code on the repair order they will change it. On the down side she said they try not to go much past 2 yrs. put will some. My appt is for monday so will have to see what happins. Bob
Posted on May 29, 2009
Don't have soluion but complaint. purchades 11/09 had F/L duet first, defective no water AT ALL now i have cabrio 6200. you can't put your fabric softner in at beginning of wash you have to select extra rinse and fabric softner, wait for wash cycle to end stop machine, lift lid put softner in then push start. its 2010, a high efficiency machine and you can't walk away from the washer. wehat aoad of ****. matching dryer doesnt dry clothes correctlt and clothes are all in knots, if not knotted up so wrinkled you MUST iron hate these appliasnces and looking into joining class action typing with one hand, phone in other with whirlpool
Posted on Dec 21, 2009
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Posted on Jan 02, 2017
Keypad/User Interface Failure
F then 2 flashes when in:
Diagnostics Test mode if a stuck key is detected.
Standby mode if there is a user interface mismatch.
DISPLAY (Saved Code) EXPLANATION AND RECOMMENDED PROCEDURE
Console and Indicators
This test is performed when any of the following situations occurs during the Console and Indicators Diagnostic Test:
None of the indicators light up No beep sound is heard Some buttons do not light indicators None of the indicators light up:
1. Perform steps in Accessing & Removing the Electronic Assemblies, and visually check that the P11 connector is inserted all the way into the machine/motor control.
2. Visually check that the user interface assembly is properly inserted in the console assembly
3. If both visual checks pass, replace the user interface assembly.
4. Plug in washer or reconnect power.
5. Activate the Console and Indicators Diagnostic Test mode to verify repair.
6. If indicators still do not light, the machine/ motor control has failed: Unplug washer or disconnect power. Replace the machine/motor control assembly.
Plug in washer or reconnect power. Activate the Console and Indicators Diagnostic Test mode to verify repair.
No beep sound is heard:
1. Perform steps in Accessing & Removing the Electronic Assemblies, and visually check that the P5 connector is inserted all the way into the machine/motor control. If visual check passes, replace the user interface assembly.
2. Plug in washer or reconnect power.
3. Activate the Console and Indicators Diagnostic Test mode to verify repair.
4. If replacing the user interface assembly failed: Unplug washer or disconnect power. Replace the machine/motor control assembly. Plug in washer or reconnect power. Activate the Console and Indicators Diagnostic Test mode to verify repair.
Some buttons do not light indicators:
1. Perform steps in Accessing & Removing the Electronic Assemblies, and visually check that the console electronics and housing assembly is properly inserted
into the front console. If visual check passes, replace the user interface assembly.
2. Plug in washer or reconnect power.
3. Activate the Console and Indicators Diagnostic Test mode to verify repair.
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Posted on Sep 21, 2010
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