Can't get dvd out

I had the same problem With the DVD getting stuck in the player and DVD not playing. I was able to get the DVD out by first removing the screws that secure the top cover of the unit, then remove the cover ,then remove the face plate of the unit, mine had no screws ,it just had tabs that secure the face plate, also you will have to disconnect the serial cable below the DVD tray.Then look under the DVD tray and you will should see a white part that will slid to the right and this will allow you to manually push the DVD tray out and remove the DVD. I got less than a years operation out of the DVD player , the VCR still works though. After freeing my DVD i tried again to play it and the same problem occured. The longevity of this product is just not there for the100 bucks of what i payed for it. INFERIOR PRODUCT

Search your manual for "manual open", or some override. Sometimes there is a hole in the bottom of the player that lets you slide a knife in a push the door open a little bit. Should have something written on it, like "emmergency". I can't say it will work after that though. Sansui no longer makes most of the products marked "sansui", they sold the rights to use the brand name. I think orion makes it's basic level TV and Video equipment, and they tend to break after you take a few steps out of the store. Hope it works out for you.