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First, have you changed the battery in the ignition system? If you haven't this could be causing your ignition problem. In addition, the Thermocouple may need to be replaced to solve the problem of the burner flames going of on their own. That's assuming the pilot light is also going out when the burners go out. It would also be wise to check the vent pipe to make sure it's not obstructed in any way. As this also, could cause the flames to go out. Because there is a Safety Overload Switch, that automatically shuts the burner off is there is a gas and heat buildup/backup in the firebox.
As far as replacing the Thermocouple is concerned, this unit uses the same type of stand-alone Thermocouple, as the older DESA Vent-free gas log sets and fireplaces used. It's held in place with a saddle strap mounting and is fairly easy to replace.
These fireplaces are made in the UK and therefore, are more complicated to install, diagnose a problem and then solve it, than those made in the U.S.
Hope this has helped get you headed in the right direction.
Click on the Downloads tab and you may find the Owners Manual for your gas fireplace. It will show you how to install and arrange the logs properly. If you can't find the model you have, on the manuals page, use their contact information and call them.
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