I hear the door lock solenoid continually try to lock the door even though it locks on the first try. This won't let the machine do anything, including releasing the door lock to remove clothes. I replaced the door lock assembly and it didn't help. The door lock sensor is working because i traced the wiring up to the control board and when locked i get continuity and when unlocked it reads open.
P.S. to anyone that needs to unlock the door if the unit isn't working. If you open the round panel in the front and look up inside towards 1:00 you will see a thin green plastic string, similar to fishing line, just give a slight tug and the lock will release.
SOURCE: Door locked open
Tool: We cut a piece a wire about 10 inches long from a wire clothes hanger. On one end we bent 1/2 inch of the wire in a 90 degree angle with needle nose pliers. On the other end of wire we put another bend at least three inches.(this end will be your handle end) Process of using homemade tool to release latch: Make sure washing machine is on a wash cycle. Use flash light to locate latch in the locking catch. Insert the small bend of the tool into the locking catch. Then hook onto the latch and pull out --apply a small amount of pressure -- about three lbs of pressure) Then at the same time you are pulling, press in on the door release button (the little white button above the latch hole where you now have the wire inserted). As your are pulling with little pressure on the latch, hold the little white button in and press the start /stop button. You should hear the door lock. Let machine start working. (about ten seconds) Now push start/stop button again and you should hear door lock release. Your lock catch should give away. This worked for us.
SOURCE: Water won't drain, door locked. can't open access panel
there is a small hole in round acess door, use a pointed tool or instrument of improvision to stick into hole, turn whole access door. once opened(removed) you will see a manual drain . turn the large cap inside cc wise.have plenty of towels ready.once water drains make sure it is clean inside (of lint,or any other foreign objects. reassemble and se if it works.
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