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Official Brand Answer
3,344 Answers
- Posted on Feb 20, 2012
Re: Says paper jam and there is no paper jam
Leading cause of paper
jams is debris / foreign objects that accidentally fell into the paper feed
area. Please try this approach to fix the problem:
- Remove the sheets of paper from
the feeder.
- Grab a flashlight and look
inside the feeder for any debris or foreign objects.
- If you're willing and
physically able, you may also carefully turn the printer over. Any debris
should just freely roll out from the feeder.
- If feeder is clear, place the
printer on the table. Open the printer cover and remove the cartridges.
- Check the cartridge area for
any obstructions in the paper path.
- Close the printer cover.
- Re-brick your printer by
pulling out the power supply - the black box where the power cord is
plugged into. Re-plug after 30 seconds.
- When the printer turns on,
reinsert the cartridges and load some paper. Try to print again to verify
that the problem is fixed.
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