The handset has out of range or no power at base, how do I fix?

Hello, Gwen -

If you are asking about a cordless land line phone. . .

"Out of Range" means the handset has lost its connection with the base station. Cordless phones are actually forms of radios. They need to be in radio wave connection with the phone base.

"No Power at Base" means that the electric power cord for the phone base is not plugged in or loose in the electrical outlet or that the batteries in the cordless handset need replacing.

Read information here:
http://bt.custhelp.com/app/answers/detail/a_id/10835/~/why-does-my-cordless-phone-keep-showing-searching%2C-base-or-range-out%3F

Unfortunately, I do not have a manual for the GH-4102. However, most cordless phones get out of range messages at a few points: low handset battery, no power at the base or no dial tone at the base. Other possibilities are the phone base and handset lost the registration or one or the other isn't transmitting/receiving properly.

Things to try: unlpug the base power (from both the wall outlet and the phone) and phone line cord and remove the battery from each handset. Wait a few minutes and then reconnect the batteries and plug in the power and data connections. (Check when you unplug the base power adapter if it was warm; that indicates the unit was at least getting power at that point.) Recharge the handset batteries and then re-register the handsets, if needed.
Consider replacing the handset batteries if they are more than a year old (this includes the time that the phone may have been on a shelf after manufacturing). Try a new phone data cable (RJ11).

Next test your phone line and make sure that you have a dial tone. I like to use an old corded phone with the new phone cord for testing. If there is no dial tone, test the line at another jack. If there is still no dial tone, find your incoming phone line and open the service box. If you have a relatively new service, you will be able to plug your test phone into the service box and test there. If you can't test the line or there is no dial tone at the service box, contact your telephone company. They will test and fix outside problems for free.

If the problem is inside, look at all accessible wiring and make sure that the lines aren't damaged. If only one jack is bad, open the faceplate and fix any loose wires. There are two types of connections. The first holds the conductors under screws and the wire must be stripped back and secured. The other uses a keystone jack. The conductor wires are not stripped but a special tool punches the wires into place. You can find the punch-down tool at many hardware/home improvement stores in the wiring section. See http://www.lanshack.com/wire_phone_jack.aspx for a picture of the correct wiring for the jack.

If your phone line has a dial tone and the above fixes didn't work, contact the company and get the phone repaired if it is under warranty (usually 1 year). If it is out of warranty, then decide if it is worth repairing or if you should replace the unit.

I hope this helps.

Cindy Wells

Disconnected power and phone line, reassembled and then had a dial tone.

The handsets are reading out of range because they have lost connection with the base. This happens mostly during peak power demands or power outages, but can also happen when the phone is unplugged for any amount of time. This can also cause, at times, the answering machine to stop picking up calls. To remedy this issue, reset the phone system. Please follow the instructions below:
To reset the phone:
1. Disconnect the power adapter, phone line, and remove all batteries from the base and all handsets. Leave it disconnected for 30 seconds to reset the base.
2. Place the batteries in the handsets first and then plug in the power adapter and phone line. Do not place the batteries back in the base yet.
3. Put the handset in the charge cradle.
4. It may take up to 1 minute for the "Out of Range" to clear from the display.
5. Once the "Out of Range" is cleared from the handset place the back up batteries back into the base.

The handset/base keeps a record of who it’s registered to. The base also keeps a record of how many handsets are registered to it.

Using the de-register function on the handset deletes the handset from the base (decrements the count) and deletes the base info from the handset. All this requires that the base and handset can communicate with each other.

To remove the base data from a handset when out of range of the base, press and hold the ‘end’ button and the ‘#’ button simultaneously until the phone beeps. It will now be de-registered from the base.

However, the base will still have this handset in it’s record.

To de-register all handsets from the base, remove power and the base handset. Press and hold the ‘flash/find hs’ button while applying power. Wait for the beep and release the button. The charge light will now flash. Sit any handset in the cradle. When the flashing stops, all handsets are inhibited from connecting.

However, the handset still appears to be connected to the base unit. Pressing talk will give an ‘Unable to connect’ message. To re-register the handsets to the base, you have to de-register the handset first with the two button method.

Of interest, pressing ‘*’ and ‘#’ on the handset while reconnecting the battery is suppose to reset the handset. Doing the same on the base unit puts you in some sort of diagnostic mode. Press speaker to exit.

The problem of searching.....

After trying all the technician's suggestions had failed; I disconnected the base to return it to the store for replacement. Then I decided to try disconnecting and reconnecting power and phone line, placed handset back on base and the phone reset itself and is working fine...

Recap:

Disconnect power and phone line from base for about 30 seconds and reconnect both power and phone line to base and place handset back on base; it should reset...

Linda

Your handset is no longer communicating with your base. Depending on your model, the solutions can be a couple of different options. If I could view pdf files on this computer I would look it up for you. But here is the link to the manual on Unidens website- http://www.uniden.com/pdf/TRU8865-2om.pdf

Nonetheless, give this a try. Power down your base, and pull the battery out of your handset. Plug the battery back in the handset and set the bad handset in the base cradle, and then power up the base. Wait about 30 seconds, then give the phone a try. If it still does not work, then you need to try to "re-register" the bad handset back to the base. Look in the manual under "registration" procedures. Hope my help fixes it for you. Good Luck, CG

remove battery from handset then unplug base from power supply. Reinstall battery in handset then plug base back in to power.It worked for me.