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Anonymous Posted on Mar 05, 2012

Samsung washing machines water drains continously

Hi i just bought a samsung washing machine yesterday; i have used it thrice and the fourth time and ever since i used it the water drains before the machine even fills to wash the clothes. the machine also reads the error code ''dE" but despite my efforts to follow the troubleshoot options the water continues to leak. please help. thanks in advance

1 Answer

Owen Barnes

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  • Master 867 Answers
  • Posted on Mar 05, 2012
Owen Barnes
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The drain hose is too low, you need to lift the height of the drain hose as it is siphoning and won't be able to fill to the required level.

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WASHING MACHINE NOT RETAINING WATER

Make sure that
A. the drain hose is above the hight of the water level.
B. there is an "air gap" between the drain hose and the stand pipe as the water can "syphon"out.
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While moving my samsung top washing machine, I think my drain hose pipe has moved down the water level. Now machine is not able to retain the water while washing/soaking. I need to pull the drain hose pipe...

Hi,

Although a few modern washing machines can operate with the drain pipe at any height, most machines will drain the water as soon as the drain pipe is placed below the machine water level.

The simplest solution for your problem would be to ask somebody with some handy man skills or hire a plumber to add a 2 inch PVC pipe to your drainage pipe which extends to a point behind your washing machine & then points upwards, making sure it is long enough to be at a higher point than your machines fullest water level.
This should be a relatively inexpensive alteration & will ensure that water does not drain unless the machine is on its drain cycle.

Please let me know if you need any further assistance.
Best wishes,
Graeme
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Samsung Washer,less than year old. Not every load and not every item but periodically something will come out with stains not previously on the item.

Hi,

This is common, if the machine does predominantly COLD washes.

Over a period of time, there is a build up of soap scum (washing powder/fabric softener etc) inside the machine, caused by using excess soap powder/detergent.

To recitfy this, fill the empty bowl (no clothes) with a solution of HOT water & CITRIC ACID (found in the baking isle of your grocery shop) on HI Water level. Set the machine to wash cycle, then drain.

Fill again with same solution, but leave solution inside the bowl overnight.

Drain next day, then follow with 1 single HOT wash (no clothes) on HI water level again.

The scum should be gone...

The hot flush should be done at least every 6 months, but this can be dramatically reduced if you use less soap powder (Samsung machines do not require as much powder, as do other machines)


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My daughter has a samsung sw56app washing machine and it fills with water and washes but wont pump out to rinse and spin

That means the drain pump is broken and needs to be replaced.

Perhaps you need to check if the drain hose is correctly installed, sometimes a bend is not letting water get out.

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Samsung J845 front loader washing machine. Error

Hi
An OE error presents if the washing machine has not successfully drained the water in ten minutes.
there are a few simple steps to take before calling for service.
Step 1: Check the drain pump filter.
Items caught in the drain filter will prevent proper drainage. Over time build up can occur from detergents and additives used in the machine. Manually drain unit through the drain hose, then lay a towel down to catch the water, and remove the filter. Clean the filter thoroughly and restart the machine.

Step 2: Check the washers drain hose.
If the drain hose is not installed properly, the washer will not drain properly. The drain hose should not be installed more than 1 meter higher than the bottom of the washing machine.

Step 3: Confirm that the washer is leveled properly.
If the unit is not leveled properly, it will not drain properly. The front of the unit cannot be higher than the back or vice versa. If not properly leveled, the water can flow back into the machine. If this is the cause of the problem, please level the machine using the supplied leveling wrench. When you place a level on the washing machine, the bubble should be in the center. Confrim that the washer is leveled from side to side and front to back.
you can perform a diagonal test when leveling the washing machine to ensure that the unit does not tilt from corner to corner.

Thanks for contacting fixya.com
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I have a Samsung SW62ASP top load washing machine. I keep getting chunks of black flaky stuff turning up through my wash. I always empty the in bowl filter, is there another filter?

Hi there,

This is a common problem on washing machines, if you predominantly do cold washes.

Over a period of time, a washing machine will accumulate a buildup of Soap Scum (excess soap & softener residue) which can stick to the inside of the drum.

This black coloured soap scum occasionally breaks away from the drum, and attaches to the clothing fabric during the wash cycle.

You can rectify this, by doing the following:

Firstly, purchase a packet of CITRIC ACID from your local grocery store (usually found in the baking isle).

Do the following procedure before going to bed:

1) Do a HOT WASH without clothes (Hi water level, with HOT water) - allow machine to fill with hot water, then add the CITRIC ACID to the water. Allow the machine to complete a FULL wash cycle (i.e. allow machine to agitate for 30 mins or so, then drain).

2) Fill the machine again with the HOT water / CITRIC ACID solution, but this time allow it to sit in the bowl overnight (no cycle).

3) Next morning, set machine to spin & drain (i.e. to empty the solution)

4) Set machine to fill with FRESH HOT WATER ONLY (no citric acid), then set machine to spin & drain. This will flush all remaining residue left in the bowl.

Note: Soap scum residue is caused by using excess detergent/fabric softener. Hot Water flushing should be done every 6 months.

Contrary to what the detergent manufacturers state, you should follow Samsung's instructions by using HALF the recommended detergent.

Samsung machines prefer LOW SUDS, and you may find by reducing the amount of detergent used, you may even eliminate the buildup of soap scum.




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