I ACCIDENTLY TRIED TO POUR A DOUBLE SHOT NOT REALIZING THAT THERE WAS NO WATER IN THE TANK. THE MACHINE IS MAKING A CONSTANT HUMMING NOISE AND IT APPEARS TO BE STUCK IN A BREW CYCLE. I HAVE TRIED TURNING THE MACHINE OFF AND REMOVING THE BREW GROUP BUT IT IS STUCK IN PLACE. I HAVE ALSO TRIED TO PRIME THE MACHINE BY SELECTING THE HOT WATER FROM THE STEAM WAND BUT I CAN'T GET WATER TO RUN THROUGH IT. HOW CAN I GET THE MACHINE TO END THE CYCLE SO THAT I CAN REMOVE THE BREW GROUP?
SOURCE: vienna deluxe can't get dump box back in - brew group flap in the way
Leave the dump box out. Use a spoon to hit the switch where the dump box would normally hit. Hold the switch until the flap is no longer in the way then replace the dump box.
Espresso Machine Service
www.cerinicoffee.com
SOURCE: Saeco Vienna gear jammed
This has happened to me. If the problem is the brew group gear is in the wrong position, you can manipulate the brew group until it matches up with the drive gear in the machine. You'll know it matches if you can insert the brew group back in the machine full until it clicks.
SOURCE: Saeco Vienna Digital Expresso Maker - brew group will not line up to fit back into espresso machine
Could be a number of reasons. If you "hear" the brew group moving in one direction, stop and then move again, then the microswitches are o.k. If the sound of the movement is low and/or slow ( slower that normal), the CPU/power board may be bad and needs to be replace. If the movement is as before (same sound and movement) but not lining up, perhaps the brew drive motor is bad.
To remedy this situation, an authorized SAECO Service Center would have to open your machine and replace damaged components. Contact Saeco USA Inc. to located a Service Center near you at 800-933-7876 (toll-free), ask for customer support, or contact SAECO via e-mail at : [email protected]
SOURCE: No water output even after manual prime
Water line is clogged you will have to open machine and find where the line is clogged.
SOURCE: how do I descale my Saeco Vienna Deluxe?
Purchase the Saeco descaler. Mix solution accordingly. Pour into water tank. Run a cappucino cup full of water through the wand. Wait about 20 minute and repeat. Do this until all the water is gone in the tank. (Don't run all the water at once!). Rinse water tank well. FIll with clean water and run through the wand. I do this twice just to be sure I have gotten all the chemical out.
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