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I just found it. I bought one too. Look on the Meade site. Look up manual StarNavigator NG Series Telescopes with AudioStar. It is 52 pages. There are 2 telescopes in the manual. The one you are looking for is there.
This is usually caused by low battery power-- as the hand controller reported. DO NOT USE rechargeable batteries they do not have enough volts. Use alkaline batteries only.
This can also be caused by a broken gear or a failed internal motor. You can return these to Meade for repair.
Here is the contact number: http://www.meade.com/support/index.html
The link below has the computer software for the Meade Starnavigator telescopes.
Please check it out fully as there appears to be series of types and versions.
Continual motor faults simple mean something is broken inside the telescope--- motors, or gears--- something is preventing the motor from turning the telescope.
Time to either take it back and get a replacement... or send it in for repairs.
Here is the Meade service phone line-- http://www.meade.com/support/contact.html
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