My headset just stopped working. It has power. The red light is flashing on the base unit. The blue light on the headset is on, but the blue light on the top switch of the base unit will not light. I have checked the power and the connection to the phone. What else should I do?
Make sure the headpiece is charged. Turn the headpiece off by pressing the little black button on top of the earpiece and holding for about 5 seconds. Turn the earpiece back on again the same way. You should have a slow flashing blue light on the mic boom. The base station will now try to find the earpiece and within about 20 seconds the red light on the base should be steady and blue light on top should be on.
If this doesn't work you may need to manually pair the earpiece to the base by pressing and holding the Listen Volume Adjust + Button and headset Call Control Button on the earpiece until the light on the mic boom flashes red and blue repeatedly. As above, the base station will now try to find the earpiece and within about 20 seconds the red light on the base should be steady and blue light on top should be on.
SOURCE: Plantronics Voyager 500a Bluetooth Headset
Try re-syncing the headset to the base unit:
http://plantronics.custhelp.com/cgi-bin/plantronics.cfg/php/enduser/std_adp.php?p_faqid=8165&p_created=1128461658
Press and hold both the Speak Volume
Adjust Buttons on the base unit until
the indicator in the Call Control
Button starts to flash.
Press and hold the headset Listen Volume
Adjust + Button and headset Call
Control Button until the Status
Indicator flashes red and blue.
Pairing completion is indicated when the Call
Control Button indicator
illuminates solidly, and the Status Indicator flashes
Here is link to manual if you need it:
Good luck
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Thank you. This worked perfectly.
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