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Anonymous Posted on Nov 06, 2008

GN Netcom 9120 unexplained beeping

I'm a Qwest technician who services 3M and have a customer complaining that when she ends a call her headset beeps twice every few seconds. I don't see any beep sequence like this explained in the manual. Have you ever heard of this? Thank you

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Anonymous

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  • Posted on Nov 07, 2008
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Actually what she was hearing was the ring tone in her headset when a incoming call comes in. The sensitivity on the handset lifter that picks up the ringing on a incoming call was set all the way up and was picking up interferance from the headset base as they have the tendency to buzz when placed right next to the phone. I just turned down the ringer sensitivity with the adjustment on the handset lifter and that took care of the problem. Thanks for your time.

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GN 9120 beeps constantly

Are you using the GN1000 Handset Lifter? And if so, are you playing music/radio through the speaker of your telephone? If this is the case the Lifter will be picking up the sound of the music coming from the telephone and interpreting it as an incoming call, hence sending a signal to the earpiece in the form of beeps. Just stop the music coming from the telephone and the beeps should stop.
If you are not playing music through the telephone, you may need to turn down the sensitivity adjustment on the back of the Lifter. Just turn the knob anti-clockwise a little bit and see if that eliminates the beeping. If the sensitivity adjustment is too high it will pick up every little noise that goes on around your desk and interpet them as the phone ringing.

If you are not using the GN1000 Handset Lifter, then the beeping may be the result of a sticking/stuck volume button on the earpiece. If you adjust the volume on the GN9120 it gives a beep when you reach the maximum or minimum volume. If a button is stuck down it will result in a constant beeping. A stuck button is generally not a user servicable problem, however a little bit of tinkering with the button may get it unstuck.
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GN Netcom wireless headset volume adjustment

Transmit volume adjustment
Adjust the volume of transmitted sound according to personal preference.
To adjust the volume:
1. Make a telephone call and ask the person you are calling to assist
you.
2. Press the +/– buttons on the headset simultaneously for 2 seconds.
A beep will indicate when 2 seconds has passed.
3. Adjust the volume level by pressing the + or – button.
4. When the person you are speaking with fi nds the volume of your
voice appropriate, press the +/– buttons simultaneously for 2
seconds. This setting is now stored in the headset.

A Copy of the manual is avaliable at:

http://www.onedirect.es/files/GN%20Netcom-ES/GN%20Netcom%209120%20manual.pdf

You must have Adobe Reader to view it and the instructions are on page PDF page 3 or manual page 6. Adobe Reader is avaliable for download at:

http://www.adobe.com/products/acrobat/readstep2.html

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GN 9120 Headset

Hold down the middle button on your headset for 6 seconds until you hear a series of beeps. Then hit the + sign about 2-3 times and then press the middle button again to disconnect. This should fix the issue. Make sure to call someone to test this as you may have just turned the volume up way to high. If that is the case, then you need to repeat this process using the - button instead of the + button.
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