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What's the HDMI source? You need to disable the CC on the cable box or DVD player. These are only two of the possible HDMI sources that will provide the captions directly.
Without knowing the source, I can't tell you how to disable the captions. For many devices, you'll need to enter the settings. (Some cable/IPTV boxes will need a passcode to enter the settings menu.) On my IPTV box, the CC option is tucked into the Hardware Settings under Audio. On some satellite TV boxes, I found that the closed captioning had to be turned on at the primary box and that would enable secondary boxes to also show the captions. (It was an annoying feature for a family with one hard-of-hearing guest. They didn't need closed captions on the primary box. The specifics of their set-up and service meant that the secondary box couldn't display captions directly.)
Please add a comment with the HDMI source for specific information on turning off the captions that you currently see on that source device.
If Closed Captioning is being displayed even though the CC option in the TV menu is set to Off , then it is being produced by another device, such as a cable or satellite set-top box. To remove the Closed Captioning from the TV screen, it must be disabled on the device that is decoding the Closed Captioned signal.
NOTE: Some set-top boxes may automatically display Closed Captioning on the TV screen when the set-top box sound is muted. If this is the case, turn off the Mute function of the set-top box
If you have a cable box or satellite tv receiver connected to this television, and you are using the cable company/satellite tv company remote control the captions are not coming from your television. They are not controlled by your television or your television's remote. There is usually a hidden menu where captions can be enabled and disabled. You reach it by turning off your cable box and then immediately pressing the menu button. If your cable box/satellite tv receiver does not work this way the company can troubleshoot/walk you through removing the captions. If they cannot request to speak to a supervisor.
If this does not apply to you because you don't have a cable box or satellite tv receiver then there is usually a closed caption button on your remote control even if it is under a hidden fla or there is a closed caption option in the television's setup menu that can also be accessed with the television's remote control.
As best I can tell, the TWC remote requires about 12 steps to turn CC on & off - very annoying and I can't understand why it's not simpler. Hit the blue menu button near the top; scroll down or up to Settings, hit enter, scroll down or up to Captioning, hit enter, scroll to how you want CC (off, on, or just when Mute), hit enter, then hit Exit to clear the screen. A pain, no?
I dont know what model you have i see two on there website. i read manual for one of the 42 inch lcd tvs and i do see where you confirmed you said off to closed caption mode am i correct? Ok try this turn the closed caption on and exit menu. now shut off tv and turn it back on. now go into menu and turn closed caption mode to off now and exit menu and see if that helps. ok i hope this helps ....oh i forgot to mention make sure that you didnt enable the closed captioning on your cable box remote. Just might want to check with that. It might not be your tv at all it could be the cable boxes closed captioning service. I hope some of this helps if not see if there is a factory reset in the menu.
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