I bought and recently used norton 360 2012 and when I was prompted to remove the "error 5013,3". I downloaded and used the Norton Power Eraser, and at the end of the 2nd step to rid my computer of this problem, Then my computer restarted and I was and still am stuck at a black screen with a blinking cursor. I've alreadly tried a system restore without any aveil. Help?
SOURCE: downloads
Norton 360 has the entire norton protection suite built into it. On top of the firewall, phishing protection, and e-mail protection it also has norton antivirus built right into it. So yes, you have to uninstall antivirus to install 360, but 360 just installs antivirus again. If you ever decide to go back to using just antivirus you can simply redownload it off their web site. Peter
SOURCE: Norton 360 Download
But first you can try going to internet explorer==tools--internet options and there go to security and privacy and in those 2 options you will find you can disable popup blocker, accept alll cookies, turn security level to low or zero and press apply==ok to lower all security which stops the download.
Having done that, when you click the download button keep the Ctrl key pressed down
Thats the 1st thing to try
If that does not work, May be you have a firewall blocking, you may need to disable windows
firewall, or the existing anti-virus's firewall
Try uninstalling or disabling existing anti virus software
then try to download keeping Ctrl key pressed as you click the download button
If that does not work-it probably will-
Go to "contact us" on the page where you downloaded after purchase, and send message stating
your payment transaction ID, product key, and the exact error you are getting, they will repair it. They do store your product key online, ask them
I hope that was of some help. Get back to me if you have any more questions
[email protected]
SOURCE: trying to reinstall norton ghost v14
I have the same problem with you. Lukily enough I found the solution from this website.
http://www.techspot.com/vb/topic107021.html
However, I didn't uninstall the NOD32 in my PC prior to double click the Norton Removal Tool.
It seems to work fine anyway. As soon as the NRT finishes its task which takes only a few minutes,
I reintall the Norton Ghost 14 and it works without any problem.
Good luck.
Chaiwat
SOURCE: Cannot launch my Norton 360 to perform scan
Boot in safe mode and try to run virus software.
If you can remove hard drive? find another hard drive that has a system with virus software, and make your drive the secondary drive and run virus software.
Usually your virus cd boots or lets you make a boot floppy, when booted run virus software.
Have a nice day
SOURCE: Norton ghost 14... I cant recover back up...
Ghost saved the drive information in an image file. Whatever you named your backup you would see *.gho, *001.gho, *002.gho. That is your whole hard drive in a spanned image file. Ghost Explorer is what you need to open and view these images and you would be able to extract files as your would from a zip file. There are no restore points as you would think using Windows Restore. Only the raw hard drive information as it appears on your dive now. I'm not sure if Ghost Explorer is provided with the home edition as I'm used to the enterprise for my work.
let me know if this helps
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