Auto answer not working

Set the answering machine to answer on 4 rings and the fax to answer on 6 rings.Do this with answering machine menu.

There should be a button near the top left side area on the front of the printer that says "auto" and/or has a little red light next to it. When the light is on the printer will auto answer. Push the button until there is no light on and this should turn off auto answering.

There are a few models that do not have this button, but they still have the option on whether to automatically answer or not. It is just accessed a different way.

If you find you have a machine without an auto answer button and wish to turn this service on and/or off, press the "menu" key on your printers keyboard and use the arrows to scroll through the options available. When you the "basic fax setup" press the "enter" or "ok" key on the keyboard. Then continue using the arrow keys to scroll the options until you find the "auto answer" on or off feature and again press the "enter" or "ok" key to change it.

Some machines have two fax setup catagories. If you cannot find the auto answer key in this area, scroll with the arrow keys to find the second one and try there. I have found that some say "basic fax setup" and have another catagory on "advanced fax setup" ect.

You need to push the "auto answer" button your fax machine so that it knows to answer the incoming call. The auto answer button is on your printers keyboard, usually in the upper left hand corner and has a little red light next to it. When you push this button, the fax will answer all incoming calls. You can set the number of rings to answer through the menu on the computers keyboard. Look for the menu key and use the up and down arrows to scroll through the options until you see fax set up.

There are two ways to configure a fax machine to answer the phone line. The first way is by pushing the "auto answer" key on the keyboard of the fax itself. When this key is used, the fax machine answers all calls that come in after a certain number of rings. The other way is to manually press the fax button when an incoming call is happening. You can set the number of rings for your machine to pick up by using the keys on the fax machine under the menu feature and then scroll using the up and down arrow keys until you see fax set up and then number of rings.

I have heard about the option that your speaking of, where they give you a separate phone number for your customers to fax when you own a business line but I don't know how the fax machine itself would be able to distinguish between the normal ring of a regular call and the double ring of the merged fax line call. I was told that when I set that up for my friends business recently, that the machine would auto recognize the double ring without any programming and to use the auto answer feature for all calls. He has not had any faxes yet (its a new business) so I can't say for sure if it works or not? I can say that none of his regular calls have been picked up by the fax so far though.

>first run fax test, press set up go to tools menu then select run fax test,all entries should be pass
>then check your connections, do you have one line or number for your fax and phone?or a separate line or another number for fax and another number for phone?
>let me assume you only have one number for fax and phone..
>check connections, this should be downstream connection, the fax machine using the black phone cord provided by hp should be connected directly to the phone jack using line 1 at the back of the fax and the answering machine or the telephone should be connected to ext 2 or line 2 at the back of the fax...there should be no other devices phone or answering machine connected directly to the phone jack.
>next set rings to answer on the fax machine higher than the answering machine...if your rings to answer on answering machine is 4 rings, set the fax to 6 rings...if it is a voice call the answering machine will pick it up at 4 rings then if it detects that it it a fax tone then it will transfer the call to fax.
>also check if auto answer is on in your fax
>you can check auto answer and rings to answer by pressing set up or menu button on your machine look for it in basic fax settings or advance settings
>also check if your voice prompt for your answering machine is not too short there should be like at least 5 seconds after cutting your message to allow the machine to transfer the call to the fax if it is a fax tone.

turn off answering machine and it'll work correctly

first print out a help list this will tell you how to set the rings for the fax machine. it can be set up to ring on the six ring. try going into the receive menu and follow the prompts. good luck

The machine has probably been taken off of auto-answer. You can download the manual from Brother's website here:

http://www.brother-usa.com/manuals/default.aspx?ProductID=PPF2800&ProductGroupID=2&WT.cg_n=Support&WT.cg_s=Manuals

Then you can verify it's set up properly. If the problem is due to some failure in the fax machine (always possible) you can find service options on Brother's site as well.

Receive Mode Settings Select from the following receive mode options to suit your needs. Once you've decided on which receive mode to use, follow the below instructions to set the receive mode using the operation panel. Receive Mode Setting

1. Press the <FAX> button to enter Fax mode.
   
2. Press <Menu>.
   
3. Press the right or left arrow button to select [Receive mode settings], then press the <OK> button.
   
4. Press the up or down arrow to select the receive mode that best suits your needs, then press <OK>.
   
   

Types of receive mode
Select the receive mode according to your needs.
Receive mode
Purpose
FAX/TEL AUTO SW When you want to receive faxes automatically as well as voice calls. FAX ONLY MODE When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only. DRPD When you have subscribed to a DRPD service with your telephone company. MANUAL MODE When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually. ANS.MACHINE MODE When you want to receive voice messages on your answering machine and receive faxes automatically. FAX/TEL auto switch
FAX :
The machine does not ring but will receive the fax automatically. Voice call :
The phone attached to the machine will ring. Pick up the handset to answer the call. Note:

• Ring start timing and Telephone ring length can be specified in FAX/TEL auto switch in the Receive mode settings.
  
• If you want the telephone to ring when it receives a fax, connect a telephone to your machine and enable the Incoming ring settings in RX settings.
  
• The phone attached to the machine may not ring depending on the telephone type you are using.

FAX only
FAX * :
The telephone does not ring. The machine will receive the fax automatically. Voice call :
You will not be able to answer the call. * If you want the telephone to ring, connect the telephone to your machine and enable the Incoming ring settings in RX settings menu.


DRPD
FAX :
Your telephone line will ring according to the ring pattern you have chosen and receive the fax automatically. Voice call :
Your telephone line will ring according to the ring pattern you have chosen. Pick up the handset to answer the call. Note: Specify the FAX pattern in the DRPD: Set FAX ring pat. in RX settings menu.

Manual RX
FAX :
The telephone attached to the machine will ring. Pick up the handset and if you hear a beep tone, press the <Color> or <Black> button on the machine to receive the fax. Voice call :
The telephone attached to the machine will ring. Pick up the handset to answer the call. Note: If you are far from your machine, you can use the remote receiving function to receive faxes. Pick up the handset of the telephone connected to the machine and press 25 (the remote receiving ID).

Ans. machine connect
FAX :
First the answering machine connected to your machine will respond to an incoming call, and then the machine will receive faxes automatically. Voice call :
The answering machine connected to your machine will respond to an incoming call. Note:

• Set the answering machine to answer on the first or second ring.
  
• The entire message should be no longer than 15
  

Link
Receiving a fax You can choose to receive a fax automatically, manually, or through an answering machine.
Note: For your All-In-One to receive a color fax, the machine from which you are receiving must also support color faxes.
Automatically Recommended for a dedicated fax line
Your All-In-One automatically accepts incoming faxes using the automatic answering mode. When the Auto Answer light is on, the All-In-One receives a fax after the specified number of rings set in the Options menu.
To set a number of rings for the automatic answering mode:

1. On the control panel, press Mode repeatedly until Fax is selected.
2. Press Options until ANSWER FAX WHEN appears.
3. Press + to choose After 1 ring, After 2 rings, After 3 rings (default), or After 5 rings.
4. Press Select.
5. Make sure the Auto Answer light on the All-In-One is on.

When the number of rings that you set is detected, the All-In-One automatically receives your fax.
Manually Recommended for a shared fax and telephone line
You can choose which incoming faxes to accept by setting your All-In-One to manual answering mode.

1. Make sure the All-In-One Auto Answer light is off.
2. Press *9* on the telephone after you answer the telephone and hear fax tones.
3. Hang up the telephone.

The All-In-One receives your fax.
Answering machine Recommended for a shared fax and telephone line
To receive a fax with an answering machine connected to your All-In-One, set the answering machine to answer incoming calls before the All-In-One does. For example, if you set the answering machine to answer calls after 3 rings, set the All-In-One to answer calls after 5 rings.

1. On the control panel, press Mode repeatedly until Fax is selected.
2. Press Options until ANSWER FAX WHEN appears.
3. Press + until After 5 rings appears.
4. Press Select.
5. Make sure the Auto Answer light on the All-In-One is on.

When a ring is detected, the answering machine picks up the call.

• If a fax is detected, the All-In-One receives the fax and disconnects the answering machine.
• If not, the answering machine completes the call.

Note: You must set up the equipment as shown in connecting to an answering machine.