Just check out the file extension of the video to see what format it is, then you can download the codec online, such as from Microsoft website.you can download some other free players that support the format. There are some free video player programs you could try, such as Leawo Blu-ray Player, RealPlayer. GOM Player Free, etc.
Try the VLC Player. It comes with drivers and codec. I've seen it solve problems with video, sound and audio in the past.
Try using VLC as your player. Go to www.google.com andin the search box type "download vlc" (without the quotes). Look for the Video Lan download from site www.videolan.org/vlc Downloadand install it. It downloads and installs in 3 minutes or so. It'sa very fast player, smooth and it can play just about any type of dvd formatsand media. It's totally FREE.
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