Sony Blu-Ray plays preview but won't play the featured movie

You may need a firmware update, go online to Sony, contact customer support and the technical department for answers, they should be able give the information that is required to help get this problem resolved.

You need to use the remote to select the menu and play . It will be seen on the screen being an interactive process. Click the menu to open up and select play movie to click.

try changing the audio settings in the dvd menu or the dvd player itself

As in standard DVD players, they sit in preview mode until you select the play button on screen with the remote controller.

download a player called. VLC i have a thinking that the DVD player application you are using is failing to activate all DVD options for that CD. regards

First, some long winded history and this may not be exactly the same problem you're having but I have an Oppo BDP-83 and I tried 2 different Predators blu-ray discs from Amazon.com, both of which would NOT play the actual movie. I could play the previews and get to the main menu but could not play the movie itself or jump to a scene select, etc. Any option that was selected would completely freeze the player at a black screen and I'd have to hold the power button down for a few seconds to reboot it. I tried it on the most recent Oppo firmware dated May 5th, 2010 AND the beta firmware date August 24th, 2010. Nothing. I read that some people had luck turning BD-Live OFF or disconnecting the player itself entirely from the network or by just waiting it out 5-10 minutes to see if it'd start....nothing worked. I disconnected the ethernet cable, let it stay at that frozen black screen for 30 minutes while I made dinner, fed the kid, etc. The thing that seemed to finally get the 2nd disc to play (1st disc I returned for an exchange via Amazon) was to select the BD Live Extras at the main menu, and download all of the extra previews, etc. After that, the movie played just fine. It could have been a fluke, but hell, I tried everything else and this was the only thing that didn't completely freeze up my player.

i have the same problem w 2012 movie. also have samsung bluray. let me know if you figure it out.

I had a similar problem and it was fixed by upgrading the firmware to the latest version. Go to the Sony site and it will give you full instructions on how to do this.

Occasionally the software on most blu-ray players needs to be updated to the newest technology. The reason some discs play and some don't is because the discs that play are most-likely older movies or from a company that still used the "outdated" software. So the discs that don't play (most likely discs made with the updated software) won't play on your player until you've update the player's software. To do this visit, in your case, Sony's website for update info. There are a few ways you can get the info. You can download it directly to your player (if it has online accessibility) or you can request that they send you an update disc. Either way, most companies provide the update for free. Hope this helps, good luck!

It sounds like the disc is bad take it back to the store.