I am having problems with my Pedometer. What should I do?

Review the following questions for common pedometer troubleshooting: a) Where are you wearing the pedometer? Make sure you are wearing your pedometer correctly by following these steps: * Clip your pedometer to your waistband or belt, directly above your knee. * Be sure your pedometer is perpendicular to the ground, not angled or dangling from your clothing. * Do not wear the pedometer on your shoe, sock, pocket or wrist. It will not provide an accurate reading. * Test the pedometer for accuracy by setting the step counter to zero and walking 50 steps. Check the display. If the reading is between 45-55, your step counter is functioning properly. If it reads more or less, reposition the counter on your waist and check again. * Your pedometer may give inaccurate results if you have had recent surgery or knee, leg, or foot problems. You may be favoring a leg or foot while walking. b)My pedometer has a clicking or loose part sound? Is it broken? No, a clicking or loose part sound is not an indicator of a broken pedometer. Every pedometer has an arm or pendulum inside of it. This is what counts the steps. The clicking noise that can be heard when the pedometer is shaken (or when you are walking) is the pendulum. c)The reset button will not work. The pendulum inside the pedometer is linked to the step counting device. The pendulum may become immobile from time to time, and this can prevent the reset button on the step counter from doing its job. If pressing the reset button a few times does not clear the display, here is what you can do to release the pendulum: * Give the pedometer a few gentle shakes while keeping the reset button held down. This un-sticks the pendulum. * Release the button. If the display has not cleared, press and release the button one more time. * If the display does not reset after trying this once or twice, call Customer Service.