Question about Ricoh Aficio BP20 Laser Printer

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Test page of my RICOH MP C3502 did not print

The status says the printer is offline, has the document not sent to the printer.

Posted by Anonymous on

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6ya6ya

6ya staff

  • 2 Answers

SOURCE:

Hi there,
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Posted on Jan 02, 2017

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Derek

  • 68 Answers

SOURCE: Our Ricoh MP 171 devices go offline after one

have you tried doing a local connect using a crossover cable to the printer to see if it is the printer or the 2k3 server?
I have seen this issue when terminal services are enabled on the server.
if when you connect locally to the device using x-over it still does it it may need to have the nib firmware updated, however if it doesnt I would run a packet sniffer on the network jack that the device is plugged into and check to make sure that the port is good and transmitting and receiving all packets check the network cable and replace that and if all else fails try the device on a different network port.

Posted on Sep 16, 2009

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