When a DVD is loaded, the blue cyberhome screen comes up and says loading in the upper right corner of the screen, but it does not respond when telling the DVD to play or access a menu.
I had a similar problem, and I took the player apart to find that there was a motor that has a snap-in connection to a circuit board and it was just disconnected. It controlled the movement of the reading laser. I could hear it make some noise. I reconnected it and it worked fine. There are quite a few philips head screws to remove to get into the case. It slides off the back. Once inside, it's very simple looking, it is really un-intimidating. You may have 4 more very small screws to remove directly on top of the DVD tray. If you need to take it off to see under the tray that is. I'd like to guess the problem is that the motor that ejects the tray is disconnected.
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