New heated mattress pad won't warm up. Controls keep blinking.

one of our controls keeps blinking as well...can't seem to solve it. :( It's our biggest snow storm in 60 years...we need warmth, lol! one of our controls keeps blinking as well...can't seem to solve it. :( It's our biggest snow storm in 60 years...we need warmth, lol!

I am having the same problem. One of the controls starts blinking about one minute after it is turned on and there is no heat on that side. I emailed Sunbeam customer service and this is the email I received. I have done everything suggested three times now and it still does not work.



Thank you for your E mail. My name is Holly S and I apologize for the inconvenience you have experienced and I would like to help resolve this situation.

"FF" or a blinking light will display meaning “Fault Found”. The “fault” is in the amount of power available to the blanket, mattress pad or throw.

There are several causes to this problem:
1. Bedding product is plugged into an extension cord, surge protector, power strip, or not plugged into a direct wall outlet.
2. Bedding product wasn't plugged in properly.


To FIX this problem, do the following to reset your bedding product:

1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual bedding product itself.
3. Re-plug the cord into the bedding product. Make sure the connection is secure and complete.
4. Re-insert power cord back into a wall outlet.

If the 4 steps above are not followed in order, the bedding product will not properly reset. After resetting and the problem still persists, the blanket, mattress pad, or heated throw and control(s) need to be sent into our factory for repair or replacement.


If the unit is covered under the warranty:
1. The unit needs to be shipped into the factory for repair or replacement.

If the unit is out of warranty:
1. The unit can be shipped into our factory for repair or replacement for a repair/replacement cost. Below is a list of repair costs.


Below is the address to send in your bedding product:
Sunbeam Products Inc.
Blanket Service Station
P.O. Box 469
224 Russell Drive
Waynesboro, MS 39367

When sending in your bedding product, include your first and last name, full address, phone number, Style # (located on the back of the labeled control and the left hand corner of the blanket label) and the problem being experienced. If you have a Call Record number, include that number on the top of the letter, also please send a copy of this E-Mail.


OUT OF WARRANTY REPAIR COSTS

Blanket or Mattress Pad and Control:

Heated Throw - $ 50.00
Single Control/Twin Size - 55.00
Single Control/Full Size - 65.00
Dual Control/Queen Size - 82.00
Dual Control/King Size - 95.00

Control(s) ONLY (Remember to send both the control(s) and blanket):
Heated Throw - $ 25.00
Single Control - 25.00
Dual Controls - 35.00
Remote Single Control - 60.00
Remote Dual Controls - 85.00

These prices include your shipping and handling fees.

If there is anything else I can do for you, please let me know. I am having the same problem. One of the controls starts blinking about one minute after it is turned on and there is no heat on that side. I emailed Sunbeam customer service and this is the email I received. I have done everything suggested three times now and it still does not work.

Thank you for your E mail. My name is Holly S and I apologize for the inconvenience you have experienced and I would like to help resolve this situation.

"FF" or a blinking light will display meaning “Fault Found”. The “fault” is in the amount of power available to the blanket, mattress pad or throw.

There are several causes to this problem:
1. Bedding product is plugged into an extension cord, surge protector, power strip, or not plugged into a direct wall outlet.
2. Bedding product wasn't plugged in properly.


To FIX this problem, do the following to reset your bedding product:

1. Unplug the power cord from the electrical connection.
2. Unplug the cord from the actual bedding product itself.
3. Re-plug the cord into the bedding product. Make sure the connection is secure and complete.
4. Re-insert power cord back into a wall outlet.

If the 4 steps above are not followed in order, the bedding product will not properly reset. After resetting and the problem still persists, the blanket, mattress pad, or heated throw and control(s) need to be sent into our factory for repair or replacement.


If the unit is covered under the warranty:
1. The unit needs to be shipped into the factory for repair or replacement.

If the unit is out of warranty:
1. The unit can be shipped into our factory for repair or replacement for a repair/replacement cost. Below is a list of repair costs.


Below is the address to send in your bedding product:
Sunbeam Products Inc.
Blanket Service Station
P.O. Box 469
224 Russell Drive
Waynesboro, MS 39367

When sending in your bedding product, include your first and last name, full address, phone number, Style # (located on the back of the labeled control and the left hand corner of the blanket label) and the problem being experienced. If you have a Call Record number, include that number on the top of the letter, also please send a copy of this E-Mail.


OUT OF WARRANTY REPAIR COSTS

Blanket or Mattress Pad and Control:

Heated Throw - $ 50.00
Single Control/Twin Size - 55.00
Single Control/Full Size - 65.00
Dual Control/Queen Size - 82.00
Dual Control/King Size - 95.00

Control(s) ONLY (Remember to send both the control(s) and blanket):
Heated Throw - $ 25.00
Single Control - 25.00
Dual Controls - 35.00
Remote Single Control - 60.00
Remote Dual Controls - 85.00

These prices include your shipping and handling fees.

If there is anything else I can do for you, please let me know.