Question about Lexmark X7170 All-In-One InkJet Printer
My lexmark all in one is giving me a message saying right cartridge incorrect. Have checked it and it seems fine, any suggestions please?
This solution (RESET the BRICK - solution 1 above) worked for me!
I had a brand new out of the box Lexmark X4580 and after one or two prints I was suddenly getting a "Left Cartridge Incorrect" error showing on the Printer Control Panel and the printer would now all me to print anything.
After about an hour of trying this and that (cartridges in, out and shalen all about!) ; no avail, I tried this and hey presto, it worked.
When I removed the "Brick" power supply I left it until the Green LED had faded right out though, I dont know if that was significant or not. Fingers crossed all is sorted now!
Posted on Nov 05, 2007
Error: "Right Cartridge Incorrect" on a Lexmark X7170 All-In-One ID:ENUS24016 Cause The Right Cartridge Incorrect error message generally indicates a communication error between the All-In-One and the cartridge. This can be due to a faulty cartridge or to a simple interruption in the communication between the cartridge and the All-In-One. The procedures below will help you identify the cause and resolve the issue. Rebricking the All-In-One and Resetting the Factory Defaults NOTE: The embedded links lead to specific troubleshooting documents. Step Action 1 Power off the All-In-One and remove the power adapter (brick) from the back of the unit. Wait 20 seconds, reinsert the adapter, and power the unit on. Did the error message return? Yes: Continue to step 2. No: Print a test page. If the test page prints, the error is resolved. 2 Reset the All-In-One's factory defaults (click here for instructions). Did the error message return? Yes: Continue to Checking the Cartridges. No: Print a test page. If the test page prints, the error is resolved. Checking the Cartridges NOTE: The embedded links lead to specific troubleshooting documents. Step Action 1 Open the top cover of the All-In-One. Remove both cartridges. Close the top cover. 2 Power off the All-In-One and remove the power supply brick from the back of the unit. 3 Reinsert the power supply brick into the back of the All-In-One and power the unit back on. Does the error message reappear? Yes: Skip to Contacting Lexmark below. There is a hardware issue with your printer and you need to contact our technical support center. No: Continue to step 4. 4 Clean the cartridge contacts (click here for instructions) and the AIO carrier contacts (click here for instructions). Continue to step 5. 5 Power the AIO on, reinsert the black/photo cartridge, and close the top cover. Power the All-In-One off and then on again. Does the error message reappear? Yes: Power the unit off and try step 5 with another black/photo cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark. No: Continue to step 6. 6 Power the AIO on, reinsert the color cartridge, and close the top cover. Power the All-In-One off and then on again. Does the error message reappear? Yes: Power the unit off and try step 6 with another color cartridge. If the error persists with the new cartridge, proceed to Contacting Lexmark. No: Try printing a test page. If the test page prints, the error is resolved Contacting Lexmark Please contact Lexmark Technical Support for additional assistance. NOTE: When calling for service, you will need to know your printer model type and serial number. If you need help locating this information, click here. Please call from near the printer in case the technician asks you to perform a task involving the printer. Let me know what happens. Good Luck. Tim
Posted on Mar 15, 2007
When replacing a standard Colour cartrige 33, dont make the mistake of thinking that a photo colour cartridge 31 will do the trick, oh no, the photo clour sits in the black 32 spot next to the colour cartridge. otherwise you can get a right cartridge incorrect message.Then spend an hour onto Lexmark Tech support that havent a clue. Hope this helps someone.
Posted on Jun 09, 2008
I had this same problem and I have just discovered that there is a software fix on the lexmark website: http://support.lexmark.com/perl/support/support.cgi#
It's a "firmware update" I wish I knew this a month and two ink cartridges ago...
Posted on Jul 26, 2009
Sadly, Lexmark is limiting the copies per cartridge. There are electronic means on the print head to derail you after a certain amount of copies per cartridge. The suggestions above work if the system "hiccups" and you are still in the usable count range.
Just Papa bear limiting how many warts can **** his puss.
Sincerely this is a sign of the "greedy" times.
Posted on Jan 23, 2010
I have the same error message after I have installed an original Lexmark black cartridge.
I tried the solution suggested by Jazzer2007 and it worked..... Thank you so much!!!!
Posted on Aug 18, 2008
Have you refilled this cartridge? I have the same problem and research shows that it could be that Lexmark deliberately program their printers to refuse a refilled cartridge!!!??? I have mailed Lexmark on this and am awaiting an answer...
Posted on Jul 14, 2009
Timothy's Step 1 worked for me! Thanks so much!!
Posted on Sep 09, 2014
Alswag, I tried your suggestion, and now I get an error msg when printing that says, "an unknown error occurred while printing".
And I don't remember which boxes were originally checked, that I UN-checked! HELP!
Posted on Feb 01, 2012
That info is not correct for the x7170. Here is the link for the correct info. http://support.lexmark.com/cgi-perl/knowledgebase.cgi?ccs=229:1:0:463:0:0&framed=&docid=ENUS24013&relevance=1
Posted on Jul 14, 2007
A quick work-around to just get a document printed was to remove the printer thinks is incompatible.
Posted on May 05, 2010
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
Tips for a great answer:
Feb 14, 2011 | Lexmark X4650 InkJet Printer
Mar 25, 2010 | Lexmark X6170 All-In-One InkJet Printer
Nov 23, 2009 | Lexmark X5470 All-In-One InkJet Printer
Aug 15, 2009 | Lexmark X2500 All-In-One InkJet Printer
Jul 07, 2009 | Lexmark X4530 InkJet Printer
May 09, 2009 | Lexmark X7350 All-In-One Printer
Apr 21, 2008 | HP PSC 2110 Color Printer
Jan 22, 2008 | Lexmark X7170 All-In-One InkJet Printer
29,312 people viewed this question
Usually answered in minutes!