PrimeFilm1800u not scanning at all

You post to a fix it site without even stating a problem? What the hell is wrong with you?!

Try this link:
Note: You must uninstall your current driver and OneTouch/ PaperPort software to install an updated driver.
https://www.xeroxscanners.com/Knowledgebase/Articles/VIS1053%20-%20Step%203%20Reinstall%20the%20Scanner%20Driver.asp

Talked to Canon. The original software didn't work, loaded new from Canon.

You need to have the Home center software installed on your computer.The home center software has scanning drivers of the printer.If the printer says scanning,may be the drivers on computer are not taking commands from printer. Kindly mention the name of printer.Kodak has recently launched a new version of software 4.2 . It usually solves the issues relating to scanning and printing from computers.Download the latest version of software from www.kodak.com/go/downloads.

According to the manual, you should always scan from the HP scanning software to scan slides using Scanjet transparent material adapter. There is no button that you can set for default slide scanning properties. This is shown on page 8 of the manual for the 3500 series scanners. The manual is available here: https://www.manualslib.com/manual/72847/Hp-Scanjet-2300c-Series.html?page=13#manual .

Since the scanner works with pictures, make sure that the TMA adapter is plugged into the back of the scanner. Next open the software, HP Photo & Imaging Director. In most versions of Windows, press Start and look for the HP programs heading. Expand this to find the executable file. Alternatively, find the icon on the desktop or find the software in the file explorer (Program Files/HP/ on 32-bit versions, Program Files (x86)/HP) and then the appropriate sub-folder. Now try to scan the slides when they are loading in the adapter.

I hope this helps. Please add a comment with your OS if you are still having problems. Some newer OS versions may have installed generic drivers for the ScanJet 3570C. The generic driver might not communicate with the TMA properly.)

Cindy Wells

hi shaundoyle -

first, I wanted to point you to HP's general support page for your model:
http://h10025.www1.hp.com/ewfrf/wc/product?product=422000&lc=en&cc=us&dlc=en&lang=en&cc=us

here is another link, this one to a doc for connecting to more than one HP product using a Mac:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=bpm01356&dlc=en&product=422000

here's a link to a doc about the scanning stopping:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00803473&dlc=en&product=422000

and yet another link, this one for probs printing through 'classic' applications:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00035422&dlc=en&product=422000

it sounds like one piece of software overwrote another, or your two pieces of hardware are fighting each other for your Mac's attention. hope this helps a little.

-JW50

Uninstall the drivers.

Reinstall the drivers at this link

tried uninstallin and installin canon scanner drivers..nothing works..still seeing unable to select twian source..

so i tried an alternative..here we go..
on vista 64 os/vista any version..click Start>All programs>Windows fax and scan

next click new scan on top and that got me going.

some say there are issues with the way usb talks to old scanners with new operating systems like mine (vista 64). hope it helps until you find the actual cure.

I need BENQ 3300U scanner driver model 6678-9WZ

I bought a power supply from ebay paid $22 with shipping thought it was better than getting a new scanner.
Screen is all Green and resolution is 72 no matter what the settings.
I guess it is time for a new scanner.