Mary Fry Posted on Apr 01, 2007

Blank White Screen - No Menu Showing

My Sansa e250 (Lil' Monsta) turns on and off and plays music, but when I turn it on, a blank white screen is all I can see. No menu, no pictures, no video. I tried to call customer support, but they weren't exactly helpful.

Mary Fry Apr 07, 2007

Unfortunately, the advice isn't working, but, I have two theories: 1)The player was working fine until I went through the airport. (I know, it sounds crazy.) It worked fine in the car on the way to the airport, but when I turned it on while we were in the air, a white screen showed up. And, 2) Could the battery just need to be replaced? How often does it need to be replaced? The battery is only 5 months old! Any thoughts are appreciated!

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Anonymous

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Posted on Apr 05, 2007

Anonymous

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Joined: Apr 05, 2007

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My Sansa has a similar problem. Sometimes when the Sansa turns on (after the Sandisk logo) the screen will either turn black, blue, or black and white stripes. The player still works, but it is hard to navigate without the screen, obviously. What I end up doing is letting the backlight turn off and then pressing any button. Sometimes when the screen comes back, the display is allright again. But sometimes it takes more than a few tries. Turning it off and on again seems to work a little better, but it is more time consuming.

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