Kyocera - Strobe
Open your phone to the qwerty keypad. In the righthand corner above and between the speaker and power/clear buttons, there should be a whiteish little button. Is anything obstructing it? Try pressing it gently a few times with a small phillips screwdriver or a ball-point pen top. GENTLY being the keyword! When you push that down, your outer screen should be lit up, and when you release it, it should light up the inside screen. Note that when your inside screen is lit, that your outer screen should light up blue-black-purple, and vice-versa.
If there is no obstruction that can be easily removed or fixed, I reccomend returning it to the retailer/company for a refund or new phone.
As a strobe owner, I understand your frustration. Worst phone I've had so far.
my screen is black and the outer screen is blank also
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