It has recently come to our attention that the vendor-supplied CCD image sensors used in this Canon digital camera may cause the following malfunction: When the product is used in recording or playback mode, the LCD screen and/or electronic viewfinder may exhibit either a distorted image or no image at all. While reports of this malfunction have been rare in the United States, we have determined that it may occur if the product is exposed to hot and humid environments.
Effective immediately, and regardless of warranty status, Canon will repair, free of charge, products exhibiting the above-mentioned malfunction if the malfunction is caused by the CCD image sensor. Canon will also cover the cost of shipping and handling in connection with this repair.
U.S. residents are kindly directed to contact the Canon Customer Support Center for further assistance at 1-800-828-4040. Support hours are Monday thru Friday - 8:00 AM to 12:00 midnight; and Saturday 10:00 AM to 8:00 PM (all times EST). Alternatively, if electronic support is preferred, please send your email to [email protected]
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I found the solution to my problem. Look up on Cannon under Support, Service Advisories http://www.usa.canon.com/consumer/contro... Sounds like this is my problem--a malfunction with the CCD image sensor. I called the 1-800 number and cannon emailed me a UPS shipping label to send in my camera to have the CCD replaced for free. Even though my camera is no longer under warranty (it's 3+ years old), they'll still fix it!
I'll let you know if it works when I get it back.
Stephanie
so do u now have the new camera i also experienced this problem right now on my IXUS II. I bought this CAMERA in HongKong 2004 February. This problem happened this year 2008 march.? please email me at [email protected]
Yes I have the same problem with my camera
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