My Qx5 Microscope is plugged into the USB and has installed the software, but no matter which USB port i plug it into it will not respond. The light activate, the image will not show, and when I try to make any movies or take any photos, a message comes up saying "The microscope is not responding. Make sure your microscope is connected. If you are still having problems, try restarting the application or rebooting your computer.(61)", and despite that i've tried what the message says, it won't work and the instruction manuel diddn't have any solution on the parent quickstart side.
You must install the QX5 software before plugging in the microscope. Try uninstalling the software and removing the microscope in the Device Manager. Then follow the installation steps:
Important: DO NOT attach the microscope to your
computer until you have installed the software!
Here's how to get started using your microscope and software:
1. Insert the CD.
2. Wait for the installer to start automatically.
• If the installer does not launch automatically, go to the
desktop and double-click the icon named My Computer.
• Double-click the icon for the CD drive that contains the software CD.
If the software doesn't start automatically, open the setup folder,
double-click on setup.exe, and follow the setup steps.
3. Follow the steps by clicking the appropriate buttons.
Now you can start the software and attach your
microscope to your computer with the USB cable.
The microscope may be trying to draw too much current from your USB ports, your computer will disable the device if it does this. When this happens one of the easiest (and cheapest) solutions is to acquire a Powered USB Hub (with it's own Plug top power supply). This should aleviate any extraneous current draw to the Power supply.
Here are the links to the available downloads from Digital
Blue:
QX5/Smithsonian Computer Microscope Drivers for WIN
ME, 2000, XP, Vista 32-Bit
QX5
V2 Computer Microscope Drivers for Windows Vista 64-Bit
Download for
Windows Vista 64-Bit
QX5
V2 Computer Microscope Drivers for Windows 7
QX3,
QX5 V1, QX5 V2 Computer Microscope for Mac OSX 10.4-10.6
QX5
Computer Microscope V1 Video Codecs for 32 bit versions of Vista/Windows 7
Downloads and install the appropriate driver software from Digital Blue:
QX5/Smithsonian Computer Microscope Drivers for WIN
ME, 2000, XP, Vista 32-Bit
Download Drivers
QX5 V2 Computer Microscope Drivers for Windows Vista
64-Bit
Download for Windows Vista 64-Bit
QX5 V2 Computer Microscope Drivers for Windows 7
Download Windows 7 32-Bit
Download Windows 7 64-Bit
QX3, QX5 V1, QX5 V2 Computer Microscope for Mac OSX 10.4-10.6
Here are the links to the available downloads from
Digital Blue:
QX5/Smithsonian Computer Microscope Drivers for WIN
ME, 2000, XP, Vista 32-Bit
Download Drivers
QX5 V2 Computer Microscope Drivers for Windows Vista
64-Bit
Download for Windows Vista 64-Bit
QX5 V2 Computer Microscope Drivers for Windows 7
Download Windows 7 32-Bit
Download Windows 7 64-Bit
QX3, QX5 V1, QX5 V2 Computer Microscope for Mac OSX 10.4-10.6
Here are the links to the available downloads from
Digital Blue:
QX5/Smithsonian Computer Microscope Drivers for WIN
ME, 2000, XP, Vista 32-Bit
Download Drivers
QX5 V2 Computer Microscope Drivers for Windows Vista
64-Bit
Download for Windows Vista 64-Bit
QX5 V2 Computer Microscope Drivers for Windows 7
Download Windows 7 32-Bit
Download Windows 7 64-Bit
QX3, QX5 V1, QX5 V2 Computer Microscope for Mac OSX 10.4-10.6
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