Missing Close Captioning (Unable to Activate)

There will be a button on the remote control; marked "CC". Press it once, will activate Close Captioning, and an other press to it, will deactivate. This button is a toggle type.
Gopakumar Gopalan Google

Christy Hartl,

I can definitely look this over with you. This sounds like it is on one receiver. It is possible it could be the equipment, but first I would like you to check something for me.

Go to Menu -> Preferences (8) -> Closed Captioning (6) -> Caption On/Off (1). Make sure it is selected for "CC is on." Once that's enabled, try it again. If CC's are still not showing, press 'Info' on the remote and see if CC is listed on the program. Let me know if you have any questions.

Tommy Faust
DISH Social Media Representative

Look in the tv menu for SET UP or AUDIO options.

Look for CAPTION VISION and set to CC1.

Now exit the menu screen.

Now use the INFO or DISPLAY button on the remote to activate the closed captioning.

It should say something like CC1 ON once you get it right.

That should be about it.
Note that not every single channel has closed captioning for every single show and that the words usually take a few seconds to show up on the screen when you change to a new channel.

Good luck, hope this helps. Keep us updated on your progress.

Look at the tv bazel frame at the bottom of the tv have manual controls buttons look for button said Menu.Push that button go into tv menu look for functions said close captioning turn it on to CC1,2,3 so on.Now tv with programming have CC logo should have close captioning.Or try website like Remotes.com to buy an exact remote as ur original remote.

Ok, if the video is present around the outside of the black box you have a problem with close captioning. It is stuck in either Text 3 or Text 4 mode. The options for close captioning are CC1, CC2, Text 1, Text 2, Text 3 and Text 4 and of course OFF. Apparently the close captioning is stuck on or is not being properly shut off. Better read the owners manual to see if you are missing a step when turning off close caption.

checked with satellite company and they have admited this is an intermittant problem with them and they will be creating software to download to correct

You need to press the code and the key that says spellcheck.

I can step you thru the process if you would like. Basicly just get into the on screen menu and go to captioning. Usually near on in the audio settings of the television and select CC1 and it should work fine after that. Good luck.... Jay

You have to put in the language code by pressing setup in stop mode, select Custom, go to language select Subtitles, then enter in the code listed on page 31 of the manual on this website
http://www.emersonaudiovideo.com/pdf/om/EWD2203.pdf