Check the LCD on your printer control panel or the status monitor on your computer for an error message. If there is an error message, follow the instructions to clear it.
If there is no error message, or if the problem continues:
- Open the access door.
- Disconnect the power adapter from the back of the printer.
- CAUTION: Do not use force on the printhead carriage to move it. Gently move the printhead carriage from side to side to see that it moves freely and there are no obstructions.
- Remove any obstructions that may prevent the printhead carriage and ink cartridges from moving to the center position.
- Close the access door.
- Connect the power adapter to the printer.
- Remove the ink cartridges from the printhead.
- Verify that the labels on the ink cartridges are intact, and that the cartridges are not damaged.
- firmly until you hear it click into position.
- Insert the color ink cartridge into the printhead, then press down firmly until you hear it click into position.
- Close the printer access door.
- Press OK to clear the error.
- Make a print.
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