It has the FBI virus,the keyboard or touch screen won'twork until it boots up.
Hold the power button in for the count of ten, it should shut it down and cause it to ask you to boot up in safe mood, it may take a couple of tries but it will eventually go to a menu to ask for the boot mode....I recommend spyhunter4...I just removed that virus from a clients pc two days ago
The holding the button down and counting to 10 worked but when I get offered the option to start with safe mode, the keyboard won't work so I can't select any options, it just counts down from 30 and then starts normally. Please help
Great thank you very much.
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